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Why is rice half cooked with commercial rice cooker

Why is rice half cooked with commercial rice cooker

  1. Make sure the rice and water proportions are correct.
    pan with water.
  2. Confirm that the rice was rinsed adequately.
    washing rice
  3. Inspect the inner pan for scratches that may affect heat distribution.
  4. Check if any food debris is stuck between the inner pan and heating plate.
    cleared heating plate
    Inner Pan installed vertically in rice cooker upright with bottom of pan in
  5. Ensure the inner pan is washed thoroughly and clean.
  6. Verify that the unit is not unplugged or switched off during cooking.
  7. If the above has been confirmed but the rice is still have cooked submit a service Request Form.