Troubleshooting Wi-Fi Connectivity Issues for Your Alexa-Enabled Microwave

If you're experiencing issues connecting your Alexa-enabled microwave to Wi-Fi, follow these troubleshooting steps to resolve the problem quickly.

Ensure 2.4 GHz Network: The microwave only supports 2.4 GHz Wi-Fi frequency. Make sure both your Alexa device and microwave are connected to this frequency.
Wi-Fi Signal Strength: Ensure your microwave is within the range of your Wi-Fi network. Weak signals can prevent proper connection.
Re-enter Setup Mode: If the microwave does not connect, press and hold the Popcorn button for 3 seconds to enter setup mode and try again.
Reset Wi-Fi Network Settings: If the microwave fails to connect, reset the Wi-Fi settings by holding the Defrost and Quick 30 buttons for 3 seconds. Then, reattempt the connection.
Echo Device Proximity: Ensure your Echo device is within range of both your Wi-Fi network and the microwave.
Check Alexa App Permissions: Ensure the Alexa app has permission to access your network and device settings.
Update Alexa App: Verify that you have the latest version of the Alexa app installed to prevent any compatibility issues.
Restart Router: Restart your router if the network fails to connect to the microwave.
Network Credentials Stored: For Zero-Touch Setup (ZTS), ensure your network credentials are stored in your Amazon account, and the microwave was ordered from the same account.
Barcode Setup Fails: If barcode setup fails, use the User Guided Setup by selecting "Don't have a barcode" in the Alexa app and follow the manual pairing steps.