Warranty and Repair Information Telephone Products (Canada)

Corded and Cordless Telephones, Optional Cordless handsets

  • Warranty exchange for 1 year from the date of purchase.
  • Rechargeable batteries, (included with telephone) exchange 90 days.

Cordless Telephone Model KX-TGM490

  • Warranty exchange for 2 year from the date of purchase.
  • Rechargeable batteries, (included with telephone) exchange 90 days.

Process for products on the Limited Warranty Exchange Program

Refer to your models Operating Manual for specific warranty information.
  • Warranty period is from the date of purchase.
  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products with a limited exchange warranty purchased via Amazon.ca or another Panasonic Authorized online vendor, and you are unable to return it to them, the exchange may be facilitated by Panasonic Canada directly.
  • If you are unable to return your product with a limited exchange warranty to your selling dealer, please click here to start a Warranty Exchange Request. An Agent will review your claim within 48 business hours and provide further instructions.