Warranty and Repair Information Microwave Ovens - Canada
Locate the model number of your microwave then refer to the warranty list below for specific warranty information. Model numbers on microwave ovens are located on the inside door panel strip.

Model number | Period | Warranty Type |
---|---|---|
NN-CD87KS NN-CD989B/S/W | 2 Years | In-home service Additional 3 years on the Magnetron (Part only) |
NN-CF876S | ||
NN-CS896S NN-CS89LB | ||
NN-DS58HB | ||
NN-GD693S/SC | ||
NN-GT69KS | ||
NN-SA247S | ||
NN-SB55LS | 1 Year | Exchange |
NN-SC64MW NN-SC669S NN-SC678C NN-SC678S NN-SC688S NN-SC73LS | 1 Year | Carry-In service Additional 4 years on the Magnetron (Part only) |
NN-SD291S/W | 2 Years | In-home service Additional 3 years on the Magnetron (Part only) |
NN-SD382S | 1 Year | Carry-In service Additional 4 years on the Magnetron (Part only) |
NN-SD66LS NN-SD671SC NN-SD68LS NN-SD691S/SD | ||
NN-SD755S NN-SD765S NN-SD767B/W | ||
NN-SD780S NN-SD786S NN-SD78LS NN-SD797S | 2 Years | In-home service Additional 3 years on the Magnetron (Part only) |
NN-SD965S | 1 Year | Carry-In service Additional 4 years on the Magnetron (Part only) |
NN-SD980S NN-SD986S NN-SD997S | 2 Years | In-home service Additional 3 years on the Magnetron (Part only) |
NN-SE284B/S/W | ||
NN-SE792S NN-SE795S NN-SE796S | ||
NN-SE992S NN-SE995S NN-SE996S | ||
NN-SG138S NN-SG158S | ||
NN-SG428S NN-SG448S NN-SG458S | 1 Year | Exchange |
NN-SG616B NN-SG626B/S/W NN-SG636S/W NN-SG656S/W NN-SG676B/W | 1 Year | Carry-In service Additional 4 years on the Magnetron (Part only) |
NN-ST27HB/HW | 2 Years | In-home service Additional 3 years on the Magnetron (Part only) |
NN-ST651B/W NN-ST663SC NN-ST66KBW NN-ST676S NN-ST67KS NN-ST681SC NN-ST696S NN-ST69KS | 1 Year | Carry-In service Additional 4 years on the Magnetron (Part only) |
NN-ST74LS NN-ST75LB/LW NN-ST765S NN-ST766B/W NN-ST775S NN-ST77LS NN-ST785S | ||
NN-ST966B/W NN-ST96JS NN-ST975S NN-ST99JS | ||
NN-SU64LB/LW NN-SU65LB/LW/LS | ||
NU-HX100S | 2 Years | Carry-In service |
NU-SC180B |
Model number | Period | Warranty Type |
---|---|---|
NNTK623G NNTK621S NNTK623G NNTK714SS NN-TK72LS NNTK722S NN-TK73LS NNTK732S NN-TK81KC NNTK816 NNTK922S NNTK932S | 1 Year | OTC (Over the Counter Return) |
- The above list includes models sold in the past 6 years, if your model is not listed refer to the warranty page in your Operating Manual.
- For full warranty terms an conditions refer to the warranty page in your Operating Manual.
Repair Types
Listed below are instructions for the MWO repair types. Confirm your products repair type , then look at the instructions as listed below.
Service Repair Warranty
Contact an Authorized Panasonic Service Center near you.
Find an Authorized Panasonic Service Center.Warranty Exchange Program Process
Refer to your models Operating Manual for specific warranty information.- Warranty period is from the date of purchase.
- For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
- For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
- For products with a limited exchange warranty purchased via Amazon.ca or another Panasonic Authorized online vendor, and you are unable to return it to them, the exchange may be facilitated by Panasonic Canada directly.
- If you are unable to return your product with a limited exchange warranty to your selling dealer, please click here to start a Warranty Exchange Request. An Agent will review your claim within 48 business hours and provide further instructions.
Out of Warranty Repair
Please contact an Authorized Panasonic Service Center near you for assistance. Note that warranty exchange models are not eligible for repair.
Find an Authorized Panasonic Service Center.
If there is food in the Microwave Oven and you are unable to unlock the Microwave Oven door by unplugging the Microwave Oven power cord or pressing the child safety lock button on the bottom right side of the Microwave Oven with the Open release door button select the chat with us on the bottom right of this page
and ask to "Speak to an Agent".
Models - EP-MAJ3, EP-MA73K, EP-MAF1, EP-MAG3, EP-MAJ7K, EP-MAK1, EP-MAN1
- In home service for 5 year parts and labour.
- For in home service, customer must be within a 50 Km radius of an authorized service depot.
Models - EP30004, EP30006, EPMA50T, EPMA70K, EPMA70C
- In home service for 3 year parts and 5 years labour.
- For in home service, customer must be within a 50 Km radius of an authorized service depot.
Models - Commercial Use - EP30004, EP30006, EPMA50T, EPMA70K, EPMA70C
- In home service for 1 year parts and labour.
- For in home service, customer must be within a 50 Km radius of an authorized service depot.
Models - EPMAC8, EPMA38
- In home service for 3 year parts and labour.
- For in home service, customer must be within a 50 Km radius of an authorized service depot.
Models - EPMA10K, EPMA03K, EP1285K, EP1272, EP1282, EP1273, EPMS40
- In home service for 1 year parts and labour.
- Additional 2 years for the moving block (parts only)
- For in home service, customer must be within a 50 Km radius of an authorized service depot.
Service Repair and In home Warranty
Contact an Authorized Panasonic Service Center near you.
Find an Authorized Panasonic Service Center.