How to erase messages on the answering machine.

The procedure to erase recorded messages on a Panasonic single line telephone is the same for most models. However the procedure for 2 line telephones does vary.

Select "Single Line" or a "2 Line Model.." from the list below for operation instructions. For specific programming instructions Refer to your models Operating Manual for specific procedure.



Single Line Telephones


On the Base unit

  • To erase individual messages during playback press the [ERASE ] button.
  • To erase all messages while the unit is not in use press the [ERASE] button twice.

Note: [ERASE] button may also be labeled as [ ERASE/MUTE ] or [X ].


Image of model KX-TGD390 Image of model KX-TGM450

Models shown KX-TGD390 and KX-TGM450 - button location varies by model.


Using the handset

  • To erase individual messages during playback on the handset press [ asterisk button 4 ].
  • To erase all messages during playback on the handset press [ asterisk button 5 ].

2 Line Models KX-TG9471, KX-TG9472


Base unit.

  • To erase individual messages during playback press the [ ERASE ] button.
  • To erase all messages on a single line while the unit is not in use.
  1. Press [ ANSWER SELECT ] repeatedly to select the desired line.
  2. Press [ ERASE ] 2 times.
  • To erase all messages for both line 1 and 2, while the unit is not in use.
  1. Press [ ERASE ], LINE1 and LINE2 are displayed.
  2. Press [ ERASE ] again.

Using the handset

  • To erase individual messages during playback on the handset press [ asterisk button 4 ].
  • To erase all messages during playback on the handset press [ asterisk button 5 ].

  • To erase all messages on a single line while the unit is not in use.
  1. Press [ MENU ].
  2. Press the arrow up ▲ or down ▼ button to select "Answering device".
  3. Press [ SELECT ].
  4. Press the answering machine L1 L2 button repeatedly to select the desired line.
  5. Press the arrow up ▲ or down ▼ button to select "Erase all", press [ SELECT ].
  6. Press the arrow up ▲ or down ▼ button to select "YES", press [ SELECT ].
  7. Press [ OFF ].

  • To erase all messages for both line 1 and 2, while the unit is not in use.
  1. Press [ MENU # 3 2 5 ].
  2. Press ▲ or ▼ to select "YES", press [ SELECT ].
  3. Press [ OFF ].

2 Line Models KX-TG9541, KX-TG9542


Base unit.

  • To erase individual messages during playback press the [ ERASE ] button.
  • To erase all messages (on a single line) while the unit is not in use.
    1. Press [ ERASE ].
    2. Press the arrow up ▲ or down ▼ button to to select the desired line.
    3. Press [ SELECT ].
    4. Press the arrow up ▲ or down ▼ button to to select "Yes".
    5. Press [ SELECT ].
null

Models shown KX-TG9541 - button location varies by model.


Using the handset

  • To erase individual messages during playback on the handset press [ asterisk button 4 ].
  • To erase all messages during playback on the handset press [ asterisk button 5 ].

2 Line Models KX-TG9551, KX-TG9552


Base unit.

  • To erase individual messages during playback press the [ ERASE ] button.
  • To erase all messages (on a single line) while the unit is not inuse.
    1. Press [ ERASE ].
    2. Press the arrow up ▲ or down ▼ button to to select the desired line.
    3. Press [ SELECT ].
    4. Press the arrow up ▲ or down ▼ button to to select"Yes".
    5. Press [ SELECT ].
null

Models shown KX-TG9541 - button location varies by model.


Using the handset

  • To erase individual messages during playback on the handset press [ asterisk button 4 ].
  • To erase all messages during playback on the handset press [ asterisk button 5 ].

2 Line Models KX-TG9581, KX-TG9582


Base unit.

  • To erase individual messages during playback press the [ ERASE ]button.
  • To erase all messages (on a single line) while the unit is not in use.
    1. Press [ ERASE ].
    2. Press the arrow up ▲ or down ▼ button to to select the desired line.
    3. Press [ SELECT ].
    4. Press the arrow up ▲ or down ▼ button to to select "Yes".
    5. Press [ SELECT ].
null

Models shown KX-TG9541 - button location varies by model.


Using the handset

  • To erase individual messages during playback on the handset press [ asterisk button 4 ].
  • To erase all messages during playback on the handset press [ asterisk button 5 ].
©2025 Panasonic USA All rights reserved.

Our website uses cookies and similar tools to improve its performance and enhance your online user experience. By continuing to use this website without changing your settings, you consent to their use.