Troubleshooting - Amazon Prime Video no longer operates on my televison / Blu-ray player.

On August 28, 2019 Amazon terminated the Amazon Prime Video service app on all brands of older televisions and blu-ray players in the USA. 

Products manufactured before 2013 are affected.


Apps such as Amazon Prime Video are provided by third parties. The owner of that service makes the decision of whether to continue its service; Amazon made the decision to end its support.


If your Television is a 2014 model or newer confirm you have the latest Firmware Update on the television.


Ensure that you are not using the same account on multiple devices - you can only stream the same title to two devices at a time.


Pause other Internet activity – especially if other devices are using the network at the same time.


Check your Internet connection.


For Products manufactured before 2013 to continue to use Amazon Prime Video connect a Amazon Prime Video compatible computer, smartphone, tablet, blu-ray disc player and/or media streaming device to your TV.  This way you can watch Amazon Prime Video content on the affected TV.

 

For more information on Amazon Prime Video and supported devices contact Amazon.



 
Panasonic Models affected - Blu-ray / Home theater
VC Model Year Category Model
VIERA Cast 2009 Player DMP-BD60/80
2010 Player DMP-BD65/85
DMP-BDT100
DMP-BDT300
Theater SC-BT220
SC-BT230
SC-BT330
SC-BT730
VIERA Connect 2011 Player DMP-BDT110/115
DMP-BDT210
DMP-BDT310
DMP-BDT215
Theater SC-BTT270
SC-BTT273
SC-BTT268
SC-BTT775
SC-BTT370
SC-BTT770
2012 Player DMP-BDT220
DMP-BDT320
DMP-BDT321
DMP-BDT500
DMP-BBT01
Theater SC-BTT190
SC-BTT195
SC-BTT196
SC-BTT490
SC-BTT583
SC-BTT790
2013 Player DMP-BDT330
DMP-BDT230
DMP-BDT225
Media Player DMP-MST60
 
Panasonic Models affected - Television
VC Model Year Model Series
VIERA Cast 2009 G15/G10
VIERA Connect 2010 VT25/VT20/GT25/G25/V20/G20/D20
VIERA Connect 2011 VT30/DT30/GT30/ST30/G30
VIERA Connect 2012 VT50/GT50/DT50/ST50/UT50/WT50/E50/ET5
VIERA Connect 2013 VT60/DT60/ST60/WT60/ZT60/ET60/E60/E6/BL6
EZIPTV 2011-13 S30/E30/E3/X30/X3(2011)
E5/XT50(2012)
S60(2013)
©2024