Troubleshooting - Base unit does not have power, there are no lights lit.

Possible cause and solutions

  • If your base unit is not receiving power then you can try to have the base unit plugged on a different power outlet to test.
  • If you have multiple handsets, you can try to use the AC adapter from one of the smaller chargers and have it plugged on the base.
  • If you have followed the steps mentioned above and you base unit still does not have power, the base unit needs service.

For information on service select "Support Links" then "Service locator".