Troubleshooting - Blu-ray disc freezes during playing back.

Causes of Blu-ray Disc Freezing During Playback

• Dirty or Damaged Disc: Check the Blu-ray disc for smudges, scratches, or other damage that may interfere with playback. Clean the disc carefully and try again.
• Software or Firmware Issues: Check if the Blu-ray player has firmware updates. Updates may address bugs or compatibility issues that could be causing playback problems. Firmware updates for Blue Ray players are available on the Panasonic Global Support Site.
• Test Disc: Try playing the disc on a different player, if available.
• Regional Compatibility: Confirm that the Blu-ray disc is compatible with the region code of the player. Attempting to play a disc with an incompatible region code can lead to playback issues.
• Incompatible Disc Format: Verify that the Blu-ray disc format (e.g., Blu-ray Disc, DVD, CD) is supported by the player. Some players may have limitations on the types of discs they can play.
• Player is locked up: If your Blu-ray player is not responding to any buttons, unplug all cables and USB devices from the player. Unplug the power, wait about 30 seconds then reconnect. Update the firmware.

The following Blu-ray titles have had reports of playback freezing. Firmware updates are available to resolve the freezing.

Title "Hero"

• Disc will freeze and after a while it continues playing back.
• Models DP-UB9000, DP-UB820 and DP-UB420
• A firmware update of version 1.55 or higher required.

Title "Midway"

• Disc will freeze at 39 minutes and 37 seconds.
• Disc Specifications Lionsgate 100 GBs discs set to Dolby Vision.
• Models DP-UB9000, DP-UB820 and DP-UB420
• A firmware update of version 1.69 or higher required.

Title "Knives Out"

• Disc will freeze at 2 hours.
• Disc Specifications Lionsgate 100 GBs discs set to Dolby Vision.
• Models DP-UB9000, DP-UB820 and DP-UB420
• A firmware update of version 1.69 or higher required.

Refer to Panasonic Global Website to download the most recent firmware.