Troubleshooting - Blu-ray disc freezes during playing back.

The following Blu-ray titles have had reports of playback freezing. Firmware updates are available to resolve the freezing.


Title "Hero"

  • Disc will freeze and after a while it continues playing back.
  • Models DP-UB9000, DP-UB820 and DP-UB420
  • A firmware update of version 1.55 or higher required.

Title "Midway"

  • Disc will freeze at 39 minutes and 37 seconds.
  • Disc Specifications Lionsgate 100 GBs discs set to Dolby Vision.
  • Models DP-UB9000, DP-UB820 and DP-UB420
  • A firmware update of version 1.69 or higher required.

Title "Knives Out"

  • Disc will freeze at 2 hours.
  • Disc Specifications Lionsgate 100 GBs discs set to Dolby Vision.
  • Models DP-UB9000, DP-UB820 and DP-UB420
  • A firmware update of version 1.69 or higher required.

Refer to Panasonic Global Website to download the most recent firmware.

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