Troubleshooting - Calls go to a voicemail service, not the built in answering machine.

Possible cause and solutions

• Make sure the answering machine is turned ON by pressing the [ANSWER ON] button till the indicator lights up on the base.
• Adjust the ring count on the answering machine to less than the voice mail (service from your telephone company) ring count.
• If you do not want to use the Voice mail service from your telephone company contact them to turn the service off.

Refer to What is Voicemail service and how to use with a telephone with an answering machine.