Troubleshooting - Canister vacuum - The brush (agitator) is not spinning.
Possible cause and solutions
Check the following in the order listed.
- Confirm that the model switch on the handle is set to carpet mode. The agitator only spins when in the carpet mode.
- Confirm that the hose handle to wand and wand to powermate are tightly connected.
- The reset button trips when the agitator is put in a bind by some loose article such as a rug fringe. To reset, with the vacuum off, use a ball point pen to press the reset button and hold for 2 seconds. Turn the vacuum on in carpet mode. Check if the brush now spins.
- With the unit off, check if you can you spin the agitator
by hand.
- If you can this indicates that the belt is slipping or broken, replace the belt. Replacement belts are available through your dealer a Panasonic parts distributors.
- If you can not this indicates that the agitator is locked. You will need to replace the agitator. Contact a Panasonic parts distributor