Troubleshooting - Cannot hear the desired audio. - Blu-Ray Players
In the following cases, The HDMI audio settings required to be verified:
Select your model number from the lists below for which settings to confirm. If your model is not on the list Refer to your models Operating Manual for specific procedure.
Model DMP-BBT01
When connecting an amplifier/receiver using DIGITAL AUDIO OUT or HDMI AV OUT terminal, you cannot switch the audio if “Digital Audio Output” is set to “Bitstream”. Set “Digital Audio Output” to “PCM”.
Model DMP-BD45
Check the connections and the “Digital Audio Output” settings.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-BD65, DMP-BD655
Check the connections and the “Digital Audio Output” settings.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-BD77, DMP-BD87
- Check the connections and the “Digital Audio Output” settings.
- To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu.
Model DMP-BD79
Check the connections and the “Digital Audio Output” settings.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-BD85, DMP-BD89
Check the connections and the “Digital Audio Output” settings.
For DMP-BD85 verify when the unit is connected to an amplifier/receiver with the AUDIO OUT terminal to set “Analog Audio Output”.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-BD84, DMP-BD90
The audio cannot switch, if “Digital Audio Output” is set to “Bitstream”. Set “Digital Audio Output” to “PCM”.
Model DMP-BD91, DMP-BD93, DMP-BD94, DMP-BD903
Check the connections and the “Digital Audio Output” settings.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-BDT220, DMP-BDT230
- Check the connections and the “Digital Audio Output” settings.
- To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu.
Model DMP-BDT270, DMP-BDT271
Check the connections and the “Digital Audio Output” settings.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-BDT280
Check the connections and the “Digital Audio Output” settings.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-BDT320
- Check the connections and the “Digital Audio Output” settings.
- To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu.
Model DMP-BDT330
- Check the connections and the “Digital Audio Output” settings.
- When connecting this unit to a TV via an HDMI AV OUT MAIN and to an amplifier/receiver via an HDMI AV OUT SUB, set “HDMI(SUB) Output Mode” to “V.OFF”.
- To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu.
Model DMP-BDT360
- Check the connections and the “Digital Audio Output” settings.
- To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu.
Model DMP-BDT460
- Check the connections and the “Digital Audio Output” settings.
- When connecting this unit to a TV via an HDMI AV OUT MAIN and to an amplifier/receiver via an HDMI AV OUT SUB, set “HDMI(SUB) Output Mode” to “V.OFF”.
- To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu.
Model DMP-BDT500
- Check the connections and the “Digital Audio Output” settings.
- When the unit is connected to an amplifier/receiver with the AUDIO OUT terminals, set “Analog Audio Output”.
- To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu.
- When connecting this unit to a TV via an HDMI AV OUT MAIN and to an amplifier/receiver via an HDMI AV OUT SUB, set “HDMI(SUB) Output Mode” to “V.OFF”.
Model DMP-UB300
Check the connections and the “Digital Audio Output” settings.
To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to “On” in the Setup menu
Model DMP-UB200, DMP-UB300
In the following cases, HDMI authentication takes place and a black screen is displayed:
- When “24p Output” is set to “Auto”.
- When the display is switched between 2D and 3D images.
- When you quit the 4K playback by displaying another screen, including the HOME menu.
Models DMP-UB400, DMP-UB420
In the following cases, HDMI authentication takes place and a black screen is displayed:
- When “24p Output” is set to “Auto”.
- When the display is switched between 2D and 3D images.
- When you quit the 4K playback by displaying another screen, including the HOME menu.
- When “HDMI Output Settings of Music Playback” is set to “Sound Quality Priority”
Model DMP-UB900
- Check the connections and the “Digital Audio Output” settings.
- When the unit is connected to an amplifier/receiver with the 7.1ch AUDIO OUT terminals, set “Analog Multi Channel”.
- To output audio from a device connected with an HDMI cable, set “Audio Output” to “On” in the Setup menu.
- When connecting this unit to a TV via an HDMI VIDEO OUT and to an amplifier/receiver via an HDMI AUDIO OUT, set “HDMI(VIDEO) Output Mode” to “Auto ( Video Only / Video+Audio )”.
Model DP-UB150, DP-UB154
- Check the connections and the “Digital Audio Output” settings.
- To output audio from a device connected with an HDMI cable, set “Audio Output” to “On” in the Setup menu.
- When connecting this unit to a TV via an HDMI VIDEO OUT and to an amplifier/receiver via an HDMI AUDIO OUT, set “HDMI(VIDEO) Output Mode” to “Auto ( Video Only / Video+Audio )”.
Model DP-UB420
- Check the connections and the “Digital Audio Output” settings.
- To output audio from a device connected with an HDMI cable, set “Audio Output” to “On” in the Setup menu.
- When connecting this unit to a TV via an HDMI VIDEO OUT and to an amplifier/receiver via an HDMI AUDIO OUT, set “HDMI(VIDEO) Output Mode” to “Auto ( Video Only / Video+Audio )”.
Model DP-UB9000
- Check the connections and the “Digital Audio Output” settings.
- When the unit is connected to an amplifier/receiver with the 7.1ch AUDIO OUT terminals, set “Analog Multi Channel”.
- When connecting this unit to a TV via an HDMI VIDEO OUT and to an amplifier/receiver via an HDMI AUDIO OUT, set “HDMI(VIDEO) Output Mode” to “Auto ( Video Only / Video+Audio )”.