Troubleshooting - Connection problem - Can not connect when away from home.

Possible Cause and Solution

You are using a public wireless network.

Network traffic‚ network conditions‚ and the network provider’s settings or policies may prevent the connection.
Use your mobile network service provider’s wireless network (3G‚ 4G‚ etc.) (Data charges will apply)

The network condition of the service area you are currently in is bad and your mobile device is having trouble communicating.

Confirm the wireless network connection status of your mobile device.
Try moving to another location.

There is too much traffic in the wireless network or the mobile network that your camera is connected to.

Wait for the network traffic to decrease‚ and then try to connect again.

If you are using a remote wi-fi connection and a mobile data connection

Try turning off the wi-fi connection if the wi-fi signal is weak. (Data charges will apply).

This answer applies to models KX-HN1007, KX-HN7001, KX-HN7002, KX-HN7003, KX-HN7051, KX-HN7052, KX-HNC500, KX-HNC505, KX-HNC710, KX-HNC715, KX-HNC810, KX-HNC815, KX-HNC850, KX-HNC855