Troubleshooting - Error message - "Connection unsuccessful" is displayed. Not able to connect to the HD camera while at home.
- If you have a dual band wireless network (2.4 GHz or 5 GHz) your mobile device may be switching to the different band. Make sure your mobile device and HD camera are using the same band to connect to the wireless router.
- If connecting via a mobile network, confirm that the mobile network signal (3G, 4G, LTE, or WiFi) is strong. Try to access from an area where there is a strong signal.
- If you do not want to connect using a mobile network, temporarily turn off the mobile network (data).
This answer applies to models KX-HNC800, KX-HNC805, KX-HN1003