Troubleshooting - Error Message - "Setup Failure" When initial setup is performed using a Basic Setup.

If you receive a "Setup Failure" message during the initial setup when using Basic Setup‚ check the following causes/solutions first‚ and then turn off the camera and restart it.

The camera’s LED indicator is blinking in red.

The wireless network password may be incorrect.

Enter the correct password for the wireless network.
Unplug the camera and then plug it in again‚ and then try again from the beginning.
If the WiFi password was correct, please check your Router‘s encryption type. If it is WPA3, change the encryption type to WPA/WPA2-PSK(TKIP/AES) or WEP(128/64bit)
Refer to your wireless router’s manual for more information on how change the encryption.

The DHCP function of your wireless router may be disabled.

Confirm that the wireless router’s DHCP settings are enabled
Refer to your wireless router’s manual.
Unplug the camera and then plug it in again‚ and then try again from the beginning.

The camera’s LED indicator is lit in blue.

Your mobile device is connected to another network.

Connect your mobile device to the same wireless network that was used to set up the camera and try to add the mobile device again.

A network clash has occurred because you have 2 wireless routers at home that are using the same channel or channels of a close frequency.

Unplug all the wireless routers and plug them in again. If the situation still does not improve‚ refer to your wireless router’s manual for information on how to change the router channel of your wireless network.

The “Isolation” function on the wireless router is enabled.

Sometimes when the “Isolation” function is enabled‚ the camera will not be able to communicate to your mobile device via the wireless router. Disable the “Isolation” function on your wireless router.
For details refer to your wireless router’s manual.

This answer applies to models KX-HNC500, KX-HNC505, KX-HNC810, KX-HNC815, KX-HNC850, KX-HNC855