Troubleshooting - Heat related problems.

The “HEAT” massage heads do not cool down even after being turned off.

• Because of the structure of the heater, the Heat massage heads will feel warm for a while after heating due to the residual heat.
• Continuing to massage the same area even after turning off the “HEAT” may increase the temperature felt.

The heat option does not operate, does not heat. The sense of warmth from the massage heads differs depending on your body shape, the massage body part, massage action, clothing, and room temperature. Possible cause and solutions

• Make sure that the specific heat option you are using is turned on. ie, Foot heat, Back heat, Heat.
• The 'FOOT HEAT' warms the toe portion of the cloth. Sense of warmth from the "Heat" (heater) section differs depending on your body shape, the massage body part, massage action, clothing, and room temperature.
• Raise the leg/sole massage section during use so that soles of your feet touch this section to feel the heat from the heater section. You can also place a blanket over your knees and lower legs to feel even warmer.
• Model EP-MA03, If neither the upper body massage nor the leg/foot massage is operating, heat cannot be used alone.