Troubleshooting - Leg or Foot Rest problems.

The leg/foot massage section cannot be raised or lowered.

If the unit encounters an obstacle or if excessive force is exerted on it during operation, in the interests of safety the unit will come to a stop. If all markings and buttons on the control panel start to flash, which is extremely unusual, turn off the power switch, wait for approximately 10 seconds and then turn the power switch on again.

The legrest will not return to its original position.

If the length of the legrest has been extended, the legrest will strike the floor, preventing from returning to its original position. Try again after retracting it to its original length.

There is no difference in intensity in the sole roller even after adjustment.

The sole roller intensity is adjusted by the strength of the foot side air pressure holding the soles. Therefore, depending on the operating pattern, intensity difference may not be felt.

The sole roller sometimes moves before the action begins.

Before the action begins, the sole roller moves into place. This is not an abnormality.

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This FAQ applies to models EP-1285, EP-30004, EP-MA03, EP-MA10