Troubleshooting - Netflix is not operating with a 2013 or newer Viera television all other applications are ok.

This may be an issue with your DNS server, or a setting on your router or the router itself. To verify try changing the DNS server address to a Google DNS server address Of 8.8.8.8 or 8.8.4.4.  Different devices use different servers for Netflix. If using the Google DNS server corrects your issue then this means that your Internet Service Provider should be notified as they need to update their DNS Server to allow for connection to Netflix via Viera Connect.  

Manually specify DNS servers in the network settings screen

1. Press the [Power] button on the remote to turn the TV on if this has not been done yet.
2. Press [Menu].
3. Press [▲][▼] to select "Network" and press [OK].
4. Press [▲][▼] to select "Network connection" and press [OK].
5. Press [▲][▼] to select "Custom" and press [OK].
6. Press [▲][▼] to select "Wireless" and press [OK].
7. When "Connect using these settings" Is displayed select "No" and press [OK].
8. Press [▲][▼] to select your Network name and press [OK].
9. Press [▲][▼] to select "Password (case sensitive)" and press [OK].
10. Enter your Network password. Once completed press [ ].
11. Success connecting to the wireless network will display. Press [OK] to select "Done".
12. IP address/DNS Settings is displayed. Press [▲] [▼] to select "DNS Setting Mode" and press [OK].
13. Press [▲][▼] to select "Manual".
14. Press [▼] to select "DNS".
15. Press the blue [  ] button to delete all.
16. Press [ 8 ].
17. Press [►].
18. Press [ 8 ].
19. Press [►].
20. Press [ 8 ].
21. Press [►].
22. Press [ 8 ].
23. Press [ ].
24. Status will display. Confirm that DNS is 8.8.8.8.
25. Press [Exit].
26. If Netflix is still not operational repeat steps 1-25. However change the Google DNS server to 8.8.4.4 instead of 8.8.8.8. If you still have difficulties connecting to Netflix, sign out of your Netflix account directly on the TV.

Signing out of Netflix directly on the TV for 2013 to 2017 version.

1. Press [Apps].
2. Press [▲][▼] to select Netflix and press [OK]. It may be required for you to try to connect to Netflix a few times.
3. Press [▲] to display additional menu options.
4. Press [►] to select "Settings", and press [OK].
5. Select "Sign Out" and press [OK].
6.  Are you sure you want to sign out? Will display. Press [◄] or [►] to select "Yes" and press [OK].
7.  Sign in again using your Netflix account information.

 

Signing out of Netflix directly on the TV for 2018 to 2019 version.

1. Press [NETFLIX]. It may be required for you to try to connect to Netflix a few times.
2. Once connected press [▲], [▲], [▼], [▼], [◄], [►], [◄], [►], [▲], [▲], [▲], [▲] one after the other without pausing. The netflix sign out menu will display.
3. Press [▼] to select "sign Out" and press [OK].
4. Are you sure you want to sign out? Will display. Press [◄] or [►] to select "Yes" and press [OK].
5. Sign in again using your Netflix account information.

Try to connect again. If there is no change, then try deactivating the Netflix account on a computer by visiting Netflix.com  

Deactivate account with a computer

1. Sign in to your account using your Netflix account information.
2. Click on your "name" and select "Your Account".
3. Then select under settings "Sign out of all Devices".
   • Please note you will be required to sign in to all your devices where you are signed in to Netflix. As well as this may take up to 8 hours to take effect on all devices and affects all profiles in this account.
4. Re-register the account by signing back in to Netflix on your PC and then access the Netflix application on the television.
5. Re-enter your account information user name and password on the television application as well to connect again.

   Note

   • If other Viera applications are operational then this indicates that your Viera television and Viera Connect is operating correctly. For further advice and assistance for Netflix troubleshooting, please contact Netflix directly for further assistance. https://help.netflix.com/help

 

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This FAQ is for 2013, 2014, 2015, 2016, 2017 models that support the Viera Connect feature.