If you see an error that says
“Your Netflix account is in use on another device. Please stop
playing on other devices to continue. Visit Netflix.com/help
for more information” ...your Netflix account has reached
the limit of active streams.
There are two common causes for this
- Too many people are using the account. If you've
shared your Netflix account with friends or family, they may be
using Netflix while you're trying to watch some content. The
number of users that can stream at the same time will depend on
your Netflix plan. You can see the limit for your account, as
well as other plan options, from the Change Plan page on the
Netflix Website Account page. Standard plan
is 2 users. Solution: Make sure that no one else is using
your account before trying to stream again.
- If you're not sure what other device were streaming,
check out your recent viewing activity. If you see anything
that you don't recognize, you can sign out of all devices
on your Netflix account and change your password. This will
require you to re-authorize your Netflix devices before
they can be used again.
- Playback was suddenly interrupted. Netflix detects
that you've stopped watching a movie or TV show when you press
Stop on the player, or when you've watched all the way through.
If Netflix playback is interrupted while a movie or TV show is
still streaming (like losing Internet connectivity or turning
off your device mid-stream), Netflix may not receive the
message that playback has stopped. In that case, trying to play
content again will result in an additional Netflix stream,
which counts against your stream limit. Solution: The
error message will go away on its own, but it may take up 2
hours.
