Troubleshooting - No Cooking/No Heating Step by Step - Microwave

Select the discription of the cooking/heating problem that you are experiencing.

Perform the Basic Power Test:

Fill a microwave safe measuring cup with 8 oz. of cold water.
Place the cup in the microwave.
Make sure the oven door is completely closed securely.
Press [Quick Min] or [Quick 30] button.
Press [Start] button or [Start] dial (if needed)

If the microwave does not start cooking, it's likely another program is already entered into the oven; press [Stop/Reset] to cancel the previous program and enter a new program according to the operating instructions for your model.

Did the water warm up?

Resolved

If the water is warm, the unit is working correctly.

If the water is still cold, check if the microwave is in Demo mode. What is Demo Mode.

Note: Not all models have demo mode.

If the Microwave is not in Demo mode contact a Panasonic Authorized Servicer for evaluation.

USA Service & Warranty Canada Service & Warranty

This may be due to inconsistent intensity of microwave by it's characteristics.

Place thin parts of the food toward the center of the dish and thick pieces toward the edge.
Thin pieces cook more quickly than thick pieces.
Use plastic wrap or lid.
Stir once or twice while cooking soup, cocoa or milk, etc.

Is the microwave oven cooking the food evenly after adjusting the food?

Content DD2DD1

Resolved

The food was not evenly distributed within the microwave oven cavity.

If the Microwave is still not cooking/heating evenly you would need to contact a Panasonic Authorized Servicer for evaluation.

USA Service & Warranty Canada Service & Warranty