Troubleshooting - No Cooking/No Heating Step by Step - Microwave

Cooking Tips.

Place thin parts of the food toward the center of the dish and thick pieces toward the edge.
Thin pieces cook more quickly than thick pieces.
Use plastic wrap or lid.
Stir once or twice while cooking soup, cocoa or milk, etc.

Perform the Basic Power Test:

Fill a microwave safe measuring cup with 8 oz. of cold water.
Place the cup in the microwave.
Make sure the oven door is completely closed securely.
Press [Quick Min] or [Quick 30] button.
Press [Start] button or [Start] dial (if needed)

If the microwave does not start cooking, it's likely another program is already entered into the oven; press [Stop/Reset] to cancel the previous program and enter a new program according to the operating instructions for your model.

If The Microwave is still not cooking or heating

Check the Power Supply: Ensure the microwave is plugged in and that the outlet is working.
Inspect the Door Latch: Make sure the door is closing securely. A loose or misaligned latch can prevent operation.
Examine the Control Settings: Ensure that the timer and power settings are correctly set and that you are not in demo mode.
Test the Circuit Breaker: Check the circuit breaker to ensure it hasn’t tripped.
Inspect the Turntable: Make sure the turntable is correctly positioned and that it is turning freely.
Check the Magnetron: Listen for unusual sounds when the microwave is running.
Look for Error Codes: If applicable, check the display for error codes and refer to An Error Code appears in the Microwave display window.
Contact a Technician: If the problem persists after troubleshooting, refer to Contact an Authorized Panasonic Service Center near you. Use our Service Locator to find an Authorized Panasonic Service Center in Canada.
For USA Carry-in Service - Products within warranty should be taken to a Panasonic Authorized Service Center in USA for repair with a copy of your purchase recipt. refer to Find a Service repair shop.