Troubleshooting - Operation stops and Error - 'U10' is displayed on a massage chair.

Massages stop for safety if the body cannot be detected for one of the following reasons.

  • The user is not sitting.
  • The head and/or back is not touching the backrest.
  • A cushion is placed against the backrest or the user is wearing thick clothing.
  • Press the Power Power button before operating from the start again.
  • Sit firmly, lean gently back so that your head touches the pillow, press Image  and then press Image to start again.
  • The comfort cushion is not raised.

This FAQ applies to models EP-MA03, EP-MA10, EP-MA70, EP-MA73, EP-MAJ7, EP-MAK10