Troubleshooting - Phone/Cell calls - Cannot hear the other person. (Headphones)

Make sure that the unit and the Bluetooth® enabled phone are turned on.
Check if the unit and the Bluetooth® enabled phone are connected.
Check the audio settings of the Bluetooth® enabled phone. Switch the calling device to the unit if it is set to the Bluetooth® enabled phone.
If the volume of the other person’s voice is too low, increase the volume of both the unit and the Bluetooth® enabled phone.
Water, sweat, etc. may be adhering to the inside the earphones. Adhering water, sweat, etc. may reduce the voice volume of the other person.
Water, sweat etc. may be adhering to the microphone. Your voice may not reach the other person due to adhering water, etc.

This FAQ applies to models RP-BTS55, RP-BTD10, RP-BTD5, RP-BTS10, RP-HD305, RP-HD605, RP-HD-610, RP-HF400B, RP-HJE120, RP-HTX90, RP-HTS35, RB-M300, RB-M500, RB-M700