Troubleshooting - Phone/Cell calls - Cannot hear the other person. (Headphones)

  • Make sure that the unit and the Bluetooth® enabled phone are turned on.
  • Check if the unit and the Bluetooth® enabled phone are connected.
  • Check the audio settings of the Bluetooth® enabled phone. Switch the calling device to the unit if it is set to the Bluetooth® enabled phone.
  • If the volume of the other person’s voice is too low, increase the volume of both the unit and the Bluetooth® enabled phone.
  • Water, sweat, etc. may be adhering to the inside the earphones.  Adhering water, sweat, etc. may reduce the voice volume of the other person.
  • Water, sweat etc. may be adhering to the microphone. Your voice may not reach the other person due to adhering water, etc.

This FAQ applies to models RP-BTS55, RP-BTD10, RP-BTD5, RP-BTS10, RP-HD305, RP-HD605, RP-HD-610, RP-HF400B, RP-HJE120, RP-HTX90, RP-HTS35, RB-M300, RB-M500, RB-M700
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