Troubleshooting - Rice is too hard.

Possible causes:

  • Wrong rice and water proportion.
  • Is the bottom of the inner pan dented or uneven?
  • Foreign matter sticking to the outside of the inner pan, heating plate or sensor for models with sensors.
  • Rice cooked with oil.
  • Has the rice been well fluffed after cooking? 
  • The outer lid is not securely closed.
  • For models with a steam cap verify that it is correctly installed.
  • For models with an inner lid confirm that the inner lid is correctly installed.
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