Troubleshooting - Rice is too hard.

Possible causes:

• Wrong rice and water proportion.
• Is the bottom of the inner pan dented or uneven?
• Foreign matter sticking to the outside of the inner pan, heating plate or sensor for models with sensors.
• Rice cooked with oil.
• Has the rice been well fluffed after cooking? 
• The outer lid is not securely closed.
• For models with a steam cap verify that it is correctly installed.
• For models with an inner lid confirm that the inner lid is correctly installed.