Troubleshooting - Rice is too hard.
Possible causes:
- Wrong rice and water proportion.
- Is the bottom of the inner pan dented or uneven?
- Foreign matter sticking to the outside of the inner pan, heating plate or sensor for models with sensors.
- Rice cooked with oil.
- Has the rice been well fluffed after cooking?
- The outer lid is not securely closed.
- For models with a steam cap verify that it is correctly installed.
- For models with an inner lid confirm that the inner lid is correctly installed.