Troubleshooting - Some web pages are not available when using the web browser on the TV.

If the Television displays “There is no response from the server. Please run the ‘Connection test’ from the ‘Network’ menu. If the test passes try to access the network again". Confirm network settings, confirm if the TV and the phone are connected to the same gateway address. Set the permission of media access on your phone from the app. If confirmed that the Connection test is always successful or Some HD streaming sites, videos won’t play saying that the web server needs to be upgraded to HD. Please note that the web browser can no longer be updated. Many server sites have changed their server security and require up-to-date player engine. This web browser does not support TLS1.2. It supports SSL3.0. This applies to all 2012-2014 models. 2015 models TC-65CS560C, TC-60CS560C, TC-55CS560C, TC-50CS560C, TC-60CS540C, TC-55CS540C, TC-50CS540C, TC-50CS550U, TC-65CS550U, TC-60CS550U, TC-55CS550U and 2016 models TC-55DS630C, TC-49DS630C, TC-43DS630C, TC-49DS600C, TC-40DS600C, TC-32DS600C.

TV Remote 2 app is no longer supported, update and use TV Remote 3 app instead.

For models not supported it is recomended that an external device with web browser network feature is connected to the TV for this feature.