Troubleshooting - The handset displays "New Voice Mail." or “Voice mail msg. via phone co." or "Voicemail" or shows a Voicemail icon. How to clear it.

Voicemail is an automatic answering service offered by your phone service provider.

After you subscribe to this service, your phone service provider’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.

When a message is recorded a notification is displayed.


Normally this notification is automatically cleared after you listen to the message.


To listen to the message, dial the Voice Mail number provided by your service provider/telephone company (for most cases, this will be your own phone number), and follow the voice instructions. Refer to the FAQ "How to use a Voicemail service with a telephone company.


If you have listened to all your voice mail messages and the handset still shows the Voicemail indicator the indicator can be manually cleared.


There are several ways to clear the message.

  • Method 1, On the handset press and hold the [#] button until the handset beeps. (most common method)
  • Method 2, On the handset press and hold the [Clear] button until the handset beeps.
  • Method 3, On the handset press and hold the [OFF] button until the handset beeps.
  • Method 4, (for series KX-TGB81 and KX-TGB85) On the handset press and hold the number [5] button while viewing all voicemail entries of caller list.until the handset beeps.

Video example of process to manually clear the indicator. (Process varies by model).


Model in video handset KX-TGFA30, included with serveral models including KX-TGF34x, KX-TGF35x series, KX-TG133, KX-TG153, KX-TG175.


Refer to your models Operating Manual for model specific procedure.
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