Troubleshooting - The handset or base unit does not ring.

Possible cause and solutions

As operation and features do vary by model always Refer to your models Operating Manual for specific instructions

Landline Operation

Please note that the Ringer ON/OFF setting must be configured individually for each handset.

• The ringer volume is turned off. While the handset is ringing for an incoming call press the arrow up ▲ button repeatedly to select the desired volume.
• Night/Silent mode is turned on. Turn it off. Refer to "Night Silent mode".
• If the "0" button on your telephone has a ringer icon press and hold "0" to turn the ringer ON.

Important

It is crucial to note that if you are utilizing a VOIP internet modem for your telephone service, additional measures must be taken to ensure the modem's correct configuration. It is imperative to verify the internet configuration settings of the modem. For guidance with this process, we strongly advise reaching out to your internet service provider. Many issues related to phone calls stem directly from VOIP connections and settings.

Additional troubleshooting for models with Link to Cell feature

When Link to Call is turned on

• The ringer volume for cellular line is turned off. Refer to "Adjust the ringer volume".
• The unit which is not selected to ring for cellular calls does not ring. Refer to "How to select which handset rings".
• The ringer volume for cellular line is turned off. Refer to "Adjust the Ringer volume when using the Link to Cell feature".
• When one handset is set to ring for cellular calls, other units do not ring. Change the setting. Refer to "Select Handset to ring for cellular call".