Troubleshooting - The images from the Blu-Ray player do not appear on the TV. Picture is distorted.

An incorrect resolution is selected in “HDMI Resolution”.   The settings can be reset. For reset instructions select your model number from the lists below. If your model is not on the list Refer to your models Operating Manual for specific procedure.

Model DMP-BD45

Possible problems;
  • An incorrect resolution is selected in "component Video Resolution" for models DMP-BD65, DMP-BD655, or for all other models “HDMI Resolution”. Reset the setting as follows:
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  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
  4. Press and hold [OK] on the remote control or  [null OPEN/CLOSE] on the unit for at least 3 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  For 3D models
  • When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,
 
  • then select “2D Playback” in the setup screen displayed when playing 3D discs.
 

Models DMP-BD65, DMP-BD655

Possible problems;
  • An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:
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  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
  4. Press and hold [OK] on the remote control or  [null OPEN/CLOSE] on the unit for at least 3 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  For 3D models
  • When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,
 
  • then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model Models DMP-BD77, DMP-BD87

An incorrect resolution is selected in "Component Video Resolution" or “HDMI Resolution”. Reset the setting as follows:
  1. While the unit is on, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.
    • “00 RET” is displayed on the unit’s display.
  2. Repeatedly press [R] on the remote control or [Power Icon] on the unit until “04 PRG” is displayed on the unit’s display.
  3. Press and hold [G] on the remote control or touch and hold [Open Close] on the unit for at least 3 seconds.  Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream, select “Yes” in “Restore Default Settings” and make proper settings.
 
  • for 3D models; when “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

DMP-BD79, DMP-BD89

An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:  
  1. Turn the unit on.
  2. Press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
    • POWER LED and or the INFO LED starts to flash.
  3. Press [8] and the blue button on the remote control at the same time for more than 5 seconds.
  4. Set the item again.
  When Dolby Digital Plus, Dolby TrueHD, and DTS-HD® audio are not output properly, select “Yes” in “Restore Default Settings”  and make proper settings.

Models DMP-BD91, DMP-BD93, DMP-BD903

An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:  
  1. Turn the unit on.
  2. Press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
    • POWER LED and or the INFO LED starts to flash.
  3. Press [8] and the blue button on the remote control at the same time for more than 5 seconds.
  4. Set the item again.
  When Dolby Digital Plus, Dolby TrueHD, and DTS-HD® audio are not output properly, select “Yes” in “Restore Default Settings”  and make proper settings. For model DMP-BDT270 When "3D BD-Video Playback" in the Setup menu is set to "Auto", images may not be output depending on the connection method. After removing the disc from this unit, select "2D Playback" in the setup screen displayed when playing 3D discs.

Models DMP-BD94

An incorrect resolution is selected in "Component Video Resolution" or “HDMI Resolution”. Reset the setting as follows:
  1. While the unit is on, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.
    • “00 RET” is displayed on the unit’s display.
  2. Repeatedly press [R] on the remote control or [Power Icon] on the unit until “04 PRG” is displayed on the unit’s display.
  3. Press and hold [G] on the remote control or touch and hold [Open Close] on the unit for at least 3 seconds.  Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream, select “Yes” in “Restore Default Settings” and make proper settings.
 
  • for 3D models; when “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

Models DMP-BBT01

An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:  
  1. Turn the unit on.
  2. Press and hold [KEYS], [B] and [Y] at the same time for more than 5 seconds.
  3. Status LED and INFO LED start to flash.
  4. Press [R] repeatedly until the CALL LED flashes. null
  5. Press and hold [G] for more than 3 seconds.  Set the item again.
  6. When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream, select “Yes” in “Restore Default Settings” and make proper settings.
  • When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT110

Possible problems;
  • An incorrect resolution is selected in "component Video Resolution". Reset the setting as follows:
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  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  For 3D models
  • When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,
 
  • then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT210

Possible problems;
  • An incorrect resolution is selected in "component Video Resolution". Reset the setting as follows:
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  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  For 3D models
  • When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,
 
  • then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT220

Possible problems;
  • An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:
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  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  • When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,
  • then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT270, DMP-BDT271

An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:  
  1. Turn the unit on.
  2. Press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
    • POWER LED and or the INFO LED starts to flash.
  3. Press [8] and the blue button on the remote control at the same time for more than 5 seconds.
  4. Set the item again.
  When Dolby Digital Plus, Dolby TrueHD, and DTS-HD® audio are not output properly, select “Yes” in “Restore Default Settings”  and make proper settings.   For model DMP-BDT270 When "3D BD-Video Playback" in the Setup menu is set to "Auto", images may not be output depending on the connection method. After removing the disc from this unit, select "2D Playback" in the setup screen displayed when playing 3D discs. For model DMP-BDT270 When outputting in 24P (4K), images may be distorted depending on the HDMI cable. use an HDMI cable that supports 4K output.

Model DMP-BDT310

Possible problems;
  • An incorrect resolution is selected in "component Video Resolution". Reset the setting as follows:
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  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  For 3D models
  • When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,
 
  • then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT460

null ex. remote buttons may vary
  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.“00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “03 VL” is displayed on the unit’s display.
  4. Press [OK].

Model DMP-BDT500

Possible problems;
  • An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:
 
  1. Turn the unit on.
  2. Press and hold [KEYS],  the [Y ] button and the [B ] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
  3. Press [R] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
  4. Press and hold [G] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in Bitstream, select “Yes” in “Restore Default Settings” and make proper settings.
  • When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-UB200, DMP-UB300, DMP-UB400, DMP-UB420

Possible problems:   An incorrect resolution is selected in "Resolution". Reset the setting as follows:
      1. Turn the unit on.
      2. Press and hold [OK], the [Y - Yellow] button and the [B- Blue] button on the remote control at the same time for more than 5 seconds. The POWER LED starts to flash..
      3. Press [8] and the [B- Blue] button on the remote control at the same time for more than 5 seconds.
      4. Press and hold [OK] for more than 5 seconds.
      5. Set the item again.
        • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD® audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  The connected devices are changed. Reset the setting as follows:
      1. Turn the unit on.
      2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.   “00 RET” is displayed on the unit’s display.
      3. Press [►Play] right repeatedly on the remote control until “08 FIN” is displayed on the unit’s display.
      4. Press and hold [OK] for more than 5 seconds
        • "4K60p Output” will be set to “Off”. Make the correct setting again.
    • When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method.
      • After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.  
  When outputting in 4K, images may be distorted depending on the HDMI cable.
    • Use an HDMI cable that supports 18 Gbps.

Model DMP-UB900

Possible problems;   An incorrect resolution is selected in 'Resolution”. Reset the setting as follows:
  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  The connected devices are changed. Reset the setting as follows:  
  1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
    • “00 RET” is displayed on the unit’s display.
  2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
  3. Press and hold [OK] for more than 5 seconds.
    • “4K60p Output” will be set to “Off”. Make the correct setting again.
  When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method.  
  • After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.
  When outputting in 4K, images may be distorted depending on the HDMI cable.  
  • DMP-UB900 - Use the supplied HDMI cable.

Model DP-UB820

Possible problems;   An incorrect resolution is selected in 'Resolution”. Reset the setting as follows:
  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  The connected devices are changed. Reset the setting as follows:  
  1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
    • “00 RET” is displayed on the unit’s display.
  2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
  3. Press and hold [OK] for more than 5 seconds.
    • “4K60p Output” will be set to “Off”. Make the correct setting again.
  When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method.  
  • After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.
  When outputting in 4K, images may be distorted depending on the HDMI cable.  
  • DMP-UB820 -Possible problems;   An incorrect resolution is selected in 'Resolution”. Reset the setting as follows:
    1. Turn the unit on.
    2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
    3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
    4. Press and hold [OK] for more than 5 seconds.
    5. Set the item again.
      • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
      The connected devices are changed. Reset the setting as follows:  
    1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
      • “00 RET” is displayed on the unit’s display.
    2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
    3. Press and hold [OK] for more than 5 seconds.
      • “4K60p Output” will be set to “Off”. Make the correct setting again.
      When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method.  
    • After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.
      When outputting in 4K, images may be distorted depending on the HDMI cable.  
    • DMP-UB900 - Use the supplied HDMI cable.

Model DP-UB9000

Possible problems;   An incorrect resolution is selected in 'Resolution”. Reset the setting as follows:
  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
    • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
  The connected devices are changed. Reset the setting as follows:  
  1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
    • “00 RET” is displayed on the unit’s display.
  2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
  3. Press and hold [OK] for more than 5 seconds.
    • “4K60p Output” will be set to “Off”. Make the correct setting again.
  When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method.  
  • After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.
  When outputting in 4K, images may be distorted depending on the HDMI cable.  
  • DP-UB9000 -  Use an HDMI cable that supports 18 Gbps.
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