Troubleshooting - The images from the Blu-Ray player do not appear on the TV. Picture is distorted.

Model DMP-BD45

• An incorrect resolution is selected in "component Video Resolution" for models DMP-BD65, DMP-BD655, or for all other models “HDMI Resolution”. Reset the setting as follows:

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
4. Press and hold [OK] on the remote control or  [ OPEN/CLOSE] on the unit for at least 3 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,

• then select “2D Playback” in the setup screen displayed when playing 3D discs.

Models DMP-BD65, DMP-BD655

• An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
4. Press and hold [OK] on the remote control or  [ OPEN/CLOSE] on the unit for at least 3 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,

• then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model Models DMP-BD77, DMP-BD87

1. While the unit is on, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.
   • “00 RET” is displayed on the unit’s display.
2. Repeatedly press [R] on the remote control or [] on the unit until “04 PRG” is displayed on the unit’s display.
3. Press and hold [G] on the remote control or touch and hold [] on the unit for at least 3 seconds.  Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream, select “Yes” in “Restore Default Settings” and make proper settings.

• for 3D models; when “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

DMP-BD79, DMP-BD89

1. Turn the unit on.
2. Press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
   • POWER LED and or the INFO LED starts to flash.
3. Press [8] and the blue button on the remote control at the same time for more than 5 seconds.
4. Set the item again.

Models DMP-BD91, DMP-BD93, DMP-BD903

1. Turn the unit on.
2. Press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
   • POWER LED and or the INFO LED starts to flash.
3. Press [8] and the blue button on the remote control at the same time for more than 5 seconds.
4. Set the item again.

Models DMP-BD94

1. While the unit is on, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.
   • “00 RET” is displayed on the unit’s display.
2. Repeatedly press [R] on the remote control or [] on the unit until “04 PRG” is displayed on the unit’s display.
3. Press and hold [G] on the remote control or touch and hold [] on the unit for at least 3 seconds.  Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream, select “Yes” in “Restore Default Settings” and make proper settings.

• for 3D models; when “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

Models DMP-BBT01

1. Turn the unit on.
2. Press and hold [KEYS], [B] and [Y] at the same time for more than 5 seconds.
3. Status LED and INFO LED start to flash.
4. Press [R] repeatedly until the CALL LED flashes.
5. Press and hold [G] for more than 3 seconds.  Set the item again.
6. When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT110

• An incorrect resolution is selected in "component Video Resolution". Reset the setting as follows:

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
4. Press and hold [OK] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,

• then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT210

• An incorrect resolution is selected in "component Video Resolution". Reset the setting as follows:

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
4. Press and hold [OK] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,

• then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT220

• An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
4. Press and hold [OK] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,

• then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT270, DMP-BDT271

1. Turn the unit on.
2. Press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
   • POWER LED and or the INFO LED starts to flash.
3. Press [8] and the blue button on the remote control at the same time for more than 5 seconds.
4. Set the item again.

Model DMP-BDT310

• An incorrect resolution is selected in "component Video Resolution". Reset the setting as follows:

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
4. Press and hold [OK] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Automatic”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu,

• then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-BDT460

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.“00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “03 VL” is displayed on the unit’s display.
4. Press [OK].

Model DMP-BDT500

• An incorrect resolution is selected in “HDMI Resolution”. Reset the setting as follows:

1. Turn the unit on.
2. Press and hold [KEYS],  the [Y ] button and the [B ] button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display.
3. Press [R] repeatedly on the remote control until “04PRG” is displayed on the unit’s display.
4. Press and hold [G] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output in Bitstream, select “Yes” in “Restore Default Settings” and make proper settings.

• When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method. After removing the disc from this unit, select “Set before play” in the Setup menu, then select “2D Playback” in the setup screen displayed when playing 3D discs.

Model DMP-UB200, DMP-UB300, DMP-UB400, DMP-UB420

• • 1. Turn the unit on.
    2. Press and hold [OK], the [Y - Yellow] button and the [B- Blue] button on the remote control at the same time for more than 5 seconds. The POWER LED starts to flash..
    3. Press [8] and the [B- Blue] button on the remote control at the same time for more than 5 seconds.
    4. Press and hold [OK] for more than 5 seconds.
    5. Set the item again.
       • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD® audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

• • 1. Turn the unit on.
    2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.   “00 RET” is displayed on the unit’s display.
    3. Press [►Play] right repeatedly on the remote control until “08 FIN” is displayed on the unit’s display.
    4. Press and hold [OK] for more than 5 seconds
       • "4K60p Output” will be set to “Off”. Make the correct setting again.
  • When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method.
    • After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.  

• • Use an HDMI cable that supports 18 Gbps.

Model DMP-UB900

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
4. Press and hold [OK] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
   • “00 RET” is displayed on the unit’s display.
2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
3. Press and hold [OK] for more than 5 seconds.
   • “4K60p Output” will be set to “Off”. Make the correct setting again.

• After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

• DMP-UB900 - Use the supplied HDMI cable.

Model DP-UB820

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
4. Press and hold [OK] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
   • “00 RET” is displayed on the unit’s display.
2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
3. Press and hold [OK] for more than 5 seconds.
   • “4K60p Output” will be set to “Off”. Make the correct setting again.

• After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

• DMP-UB820 -Possible problems;   An incorrect resolution is selected in 'Resolution”. Reset the setting as follows:
  1. Turn the unit on.
  2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
  3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
  4. Press and hold [OK] for more than 5 seconds.
  5. Set the item again.
     • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.
    The connected devices are changed. Reset the setting as follows:  
  1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
     • “00 RET” is displayed on the unit’s display.
  2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
  3. Press and hold [OK] for more than 5 seconds.
     • “4K60p Output” will be set to “Off”. Make the correct setting again.
    When “3D BD-Video Playback” in the Setup menu is set to “Auto”, images may not be output depending on the connection method.  
  • After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.
    When outputting in 4K, images may be distorted depending on the HDMI cable.  
  • DMP-UB900 - Use the supplied HDMI cable.

Model DP-UB9000

1. Turn the unit on.
2. Press and hold [OK],  the [Y - Yellow] button and the [B - Blue] button on the remote control at the same time for more than 5 seconds.  “00 RET” is displayed on the unit’s display.
3. Press [►Play] repeatedly on the remote control until “04 PRG” is displayed on the unit’s display.
4. Press and hold [OK] for more than 5 seconds.
5. Set the item again.
   • When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not output properly, select “Yes” in “Restore Default Settings” and make proper settings.

1. While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.
   • “00 RET” is displayed on the unit’s display.
2. Press [►Play] repeatedly on the remote control until “13 L4K” is displayed on the unit’s display.
3. Press and hold [OK] for more than 5 seconds.
   • “4K60p Output” will be set to “Off”. Make the correct setting again.

• After removing the disc from this unit, select “Set before play” in the Setup menu, and select “2D Playback” in the setup screen displayed when playing 3D discs.

• DP-UB9000 -  Use an HDMI cable that supports 18 Gbps.