Troubleshooting - The TV's Sound is not heard from this system. - SC-HTB01

Possible cause and solutions

Check connections to the other device.
Turn this system off and then on again.
If this system is connected to a TV with an HDMI cable, check that the TV’s HDMI terminal is labelled “HDMI (ARC)”. If not, the TV's sound cannot be output from this system. When using a TV with an HDMI terminal that is not labelled “ARC”, connect the DIGITAL AUDIO OUT (OPTICAL) of the TV and the OPTICAL DIGITAL AUDIO IN (TV) terminal using an optical digital audio cable (not supplied).
If this system is connected to a Panasonic TV (VIERA), when you turn on this system by operating it directly, sound may not be output from it. In this case, turn on this system via VIERA Link by operating the remote control of the TV (VIERA).
If the connections are correct, there might be a problem with the cables. Redo the connections with different cables.
Check the audio output settings on the connected device.
Use the following procedure to check for the input signal from the connected device.
1. Press [INPUT] to switch to the input source for the input signal you want to check.
2. Press and hold [VOL -] on this system and [CINEMA] on the remote control at the same time for 4 or more seconds.The CLR DIALOG indicator blinks and the 3D SRND indicator lights up.
  - Orange Lights: There is an audio signal being input
    - If there is an audio signal being input, it is possible that this system is malfunctioning. Turn this system off, unplug the AC adaptor, and then consult your dealer
  - Green Lights: There is no audio signal being input
    - If there is no audio signal being input, it is possible that there is a problem with the connection cable. Try connecting with another cable if you have one. If sound is still not output, there is either a problem with the settings on the connected device or there is a malfunction. Refer to the operating instructions for the connected device
  - Bluetooth® Light: The input is set to bluetooth.