Troubleshooting - The Wi-Fi connection cannot be established. - Panasonic Camcorders

Please refer to the operating instruction of the device in use for details about the settings of the wireless access point or smartphone.

Possible Problems

• Cannot connect to the wireless access point.
• The wireless access point is not detected.

Check Points

General

• Check that the wireless access point is turned ON.
• Move closer to the wireless access point and reconnect.
• If it takes time to complete the connection, the Wi-Fi connection will be aborted. Reset the connection settings.
• Check how to connect to the wireless access point and how to set the security settings.
• If the wireless access point supports both the 2.4 GHz band and the 5 GHz band, check if the setting for the 2.4 GHz band is enabled.
• Make sure the wireless access point is registered in this unit.
• The device may be unable to locate the wireless access point due to problems with the signal.

[WPS Connection]

• Make sure the wireless access point is in the correct WPS standby mode.
• Make sure the PIN code has been correctly input.

[Search for wireless network] or [Manual Setting]

• Make sure the SSID and password have been correctly input.
• Check the Authentication method, Encryption type, and Encryption key (Password).

HC-V720, HC-V770, HC-VX870, HC-WX970, HC-WXF1, HC-V800, HC-VX1