Warranty and Repair Information Blu-Ray and DVD products - Canada

Blu-ray Players Exchange Models

  • DMP-BD87, DMP-BD89
  • DMP-BD91, DMP-BD93, DMP-BD94
  • DMP-BD91,
  • DMP-BDT230, DMP-BDT270, DMP-BDT280,
  • DMP-BDT360
  • DMP-BDT460
  • DP-UB420

Warranty exchange for 1 year parts and labor.


All other Blu-ray Player Models

  • Service repair for 1 year parts and labor.

DVD Players

  • Warranty exchange for 1 year.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON, L4W 4J5

For a status update please contact Professional Electronics directly.



Service Repair Warranty


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.


Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.
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