Warranty and Repair Information Panasonic Canada

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Types of Warranty in Canada

 
  1. Exchange - Products that have an exchange warranty should be returned to the place of purchase for exchange. Exchange period is from the date of purchase.
  2. Service repair parts and labour - Products with this warranty should be taken to a Panasonic Authorized Service Center for repair.
  3. Service in home parts and labour - Products with this warranty are serviceable in the customers home by a Panasonic Authorized Service Center, if the customer is within a specified distance.
    Note: Refer to the distance applicable in the individual warranty policies.  (50 km radius within an authorized service depot is the set range.)
Contact or locate an Authorized Panasonic Service center.

Warranty Registration

It is not necessary to register your Panasonic product for warranty purposes. Simply retain a copy of your receipt or bill of sale from the authorized Panasonic dealer where you purchased your product. If you would like to register your product you can do so at the following link.
Register your product.


Product Category Information



 

Compact Audio systems, Wireless Audio, Portable Audio, Clock Radios

  • Warranty exchange for 1 year, from the date of purchase. Carry or mail in service.
  • Accessories including rechargeable batteries, exchange 90 days.
  • TWS Bluetooth headphones, 1 year exchange from the date of purchase.
  • Wearable Gaming Speaker SC-GN01, 1 year exchange from the date of purchase.
 

Home Theater systems, Max Audio

  • Service repair warranty for 1 year parts and labour. Carry or mail in service.
  • Accessories including rechargeable batteries, exchange 90 days.
 

Technics Audio

  • Service repair warranty for 3 year parts and labour. Carry or mail in service.
  • Accessories including rechargeable batteries, exchange 90 days.
  • TWS Bluetooth earphones EAH-AZ40, EAH-AZ60, EAH-AZ70, 1 year exchange from the date of purchase.
  • Over-the-ear Noise Cancelling Wireless headphones EAH-A800, 1 year exchange from the date of purchase.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e-mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Service Repair Warranty


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.


Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Hair Dryer, Facial Steamer, Beauty products, Shavers, Trimmers

  • Warranty exchange for 2 year from the date of purchase..
  • Accessories including rechargeable batteries, exchange 90 days.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Blu-ray Players Exchange Models

  • DMP-BD87, DMP-BD89
  • DMP-BD91, DMP-BD93, DMP-BD94
  • DMP-BD91,
  • DMP-BDT230, DMP-BDT270, DMP-BDT280,
  • DMP-BDT360
  • DMP-BDT460
  • DP-UB420

Warranty exchange for 1 year from the date of purchase..


All other Blu-ray Player Models

  • Service repair for 1 year parts and labour.

DVD Players

  • Warranty exchange for 1 year from the date of purchase.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Service Repair Warranty


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.


Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Digital Video Cameras

  • Service repair warranty for 1 year parts and labour.
  • Accessories including rechargeable batteries, exchange 90 days.

Camera Models HM-TA2, HX-DC3K, HX-WA03, HX-WA2

  • Warranty exchange for 1 year from the date of purchase.
  • Accessories including rechargeable batteries, exchange 90 days.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Service Repair Warranty


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.


Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

HomeHawk Products

  • Warranty exchange for 1 year from the date of purchase..
  • microSD card (included model only) 1 year exchange.

Baby Monitors

  • Warranty exchange for 1 year from the date of purchase.
  • microSD card (included model only) 1 year exchange.

Home Network Kits - KX-HNB600 hub products

  • Warranty exchange for 1 year for 1 year.
  • Accessories including rechargeable batteries, exchange 90 days.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

IH Cook-Top, KY-B84A

  • In home service for 2 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Electronic Built in Oven

  • In home service for 2 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Built in Refrigerator

  • In home service for 2 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Dishwasher

  • In home service for 1 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Refer to your models Operating Manual for specific warranty information.


In home Service Repair Warranty


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.


Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Rice Cookers, Irons, Thermal pots, Bread Maker, Toaster Oven

  • Warranty Exchange for 1 year from the date of purchase.

Rice Cooker 2 year warranty models

  • SR-AFG186
  • SR-AFM187
  • SR-CN108
  • SR-CN188
  • SR-HZ106
  • SR-JMY108
  • SR-JMY188
  • SR-Z106K
  • The above models have a repair warranty for 2 year parts and labour.

Commercial Rice cooker model SR-2363Z, SR-42FZ, SR-42HZP, SR-GA721L, SR-UH36N.

  • Service repair warranty for 90 days parts and labour.

Blender - MX-ZX1800, Juicer - MJ-L500

  • Service repair warranty for 1 year parts and labour.
  • Additional 4 years on motor (part only).


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Digital Camera Exchange models

  • DMCTS25
  • DMCTS30
  • DMCZS25
  • DMCZS45
  • Warranty exchange for 1 year from the date of purchase.
  • Accessories including rechargeable batteries, exchange 90 days.

Digital Camera - All others

  • Service repair warranty for 1 year parts and labour.
  • Accessories including rechargeable batteries, exchange 90 days.

Interchangeable Lens and Accessories Exchange models

  • HFS1442
  • HFS45150
  • HH025
  • HPS14042
  • Warranty exchange for 1 year from the date of purchase.

All other Interchangeable Lens and Accessories Exchange models

  • Service repair warranty for 1 year parts and labour.

Refer to your models Operating Manual for specific warranty information.

Service Repair In Warranty and Repair Out of Warranty Process

 

Please arrange to ship or take your LUMIX camera to Professional Electronics for warranty repair.

 

Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also please include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, telephone number, e-mail address, and return address.

 

Professional Electronics

5810 Ambler Drive, Unit #10

Mississauga, ON L4W 4J5


For a status update please contact Professional Electronics directly.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Locate the model number of your microwave then refer to the warranty list below for specific warranty information. Model numbers on microwave ovens are located on the inside door panel strip.

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Microwave Warranty Period and Type by Model number
Model number Period Warranty Type
NN-CD87KS
NN-CD989B/S/W
2 Years In-home service
Additional 3 years on the Magnetron (Part only)
NN-CF876S
NN-CS896S
NN-CS89LB
NN-DS58HB
NN-GD693S/SC
NN-GT69KS
NN-SA247S
NN-SB55LS 1 Year Exchange
NN-SC64MW
NN-SC669S
NN-SC678C
NN-SC678S
NN-SC688S
NN-SC73LS
1 Year Carry-In service
Additional 4 years on the Magnetron (Part only)
NN-SD291S/W 2 Years In-home service
Additional 3 years on the Magnetron (Part only)
NN-SD382S 1 Year Carry-In service
Additional 4 years on the Magnetron (Part only)
NN-SD66LS
NN-SD671SC
NN-SD68LS
NN-SD691S/SD
NN-SD755S
NN-SD765S
NN-SD767B/W
NN-SD780S
NN-SD786S
NN-SD78LS
NN-SD797S
2 Years In-home service
Additional 3 years on the Magnetron (Part only)
NN-SD965S 1 Year Carry-In service
Additional 4 years on the Magnetron (Part only)
NN-SD980S
NN-SD986S
NN-SD997S
2 Years In-home service
Additional 3 years on the Magnetron (Part only)
NN-SE284B/S/W
NN-SE792S
NN-SE795S
NN-SE796S
NN-SE992S
NN-SE995S
NN-SE996S
NN-SG138S
NN-SG158S
NN-SG428S
NN-SG448S
NN-SG458S
1 Year Exchange
NN-SG616B
NN-SG626B/S/W
NN-SG636S/W
NN-SG656S/W
NN-SG676B/W
1 Year Carry-In service
Additional 4 years on the Magnetron (Part only)
NN-ST27HB/HW 2 Years In-home service
Additional 3 years on the Magnetron (Part only)
NN-ST651B/W
NN-ST663SC
NN-ST66KBW
NN-ST676S
NN-ST67KS
NN-ST681SC
NN-ST696S
NN-ST69KS
1 Year Carry-In service
Additional 4 years on the Magnetron (Part only)
NN-ST74LS
NN-ST75LB/LW
NN-ST765S
NN-ST766B/W
NN-ST775S
NN-ST77LS
NN-ST785S
NN-ST966B/W
NN-ST96JS
NN-ST975S
NN-ST99JS
NN-SU64LB/LW
NN-SU65LB/LW/LS
NU-HX100S 2 Years Carry-In service
NU-SC180B

Trim Kit Warranty Period and Type by Model number
Model number Period Warranty Type
NNTK623G
NNTK621S
NNTK623G
NNTK714SS
NN-TK72LS
NNTK722S
NN-TK73LS
NNTK732S
NN-TK81KC
NNTK816
NNTK922S
NNTK932S
1 Year OTC (Over the Counter Return)




Repair Types


Listed below are instructions for the MWO repair types. Confirm your products repair type, then look at the instructions as listed below.


Service Repair Warranty


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Warranty Exchange Program Process


Refer to your models Operating Manual for specific warranty information.

  • Warranty period is from the date of purchase.
  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Models - EP-MAJ3, EP-MA73K, EP-MAF1, EP-MAG3, EP-MAJ7K, EP-MAK1

  • In home service for 5 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Models - EP30004, EP30006, EPMA50T, EPMA70K, EPMA70C

  • In home service for 3 year parts and 5 years labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Models - Commercial Use - EP30004, EP30006, EPMA50T, EPMA70K, EPMA70C

  • In home service for 1 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Models - EPMAC8, EPMA38

  • In home service for 3 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Models - EPMA10K, EPMA03K, EP1285K, EP1272, EP1282, EP1273, EPMS40

  • In home service for 1 year parts and labour.
  • Additional 2 years for the moving block (parts only)
  • For in home service, customer must be within a 50 Km radius of an authorized service depot.

Refer to your models Operating Manual for specific warranty information.
 

Service Repair and In home Warranty


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

Corded and Cordless Telephones, Optional Cordless handsets

  • Warranty exchange for 1 year from the date of purchase.
  • Rechargeable batteries, (included with telephone) exchange 90 days.

Cordless Telephone Model KX-TGM490

  • Warranty exchange for 2 year from the date of purchase.
  • Rechargeable batteries, (included with telephone) exchange 90 days.


Process for products on the Limited Warranty Exchange Program


Refer to your models Operating Manual for specific warranty information.

  • For products purchased from an authorized Panasonic dealer, please contact your selling dealer for an exchange.
  • For products purchased online via the Panasonic eStore, please contact them directly via this link Panasonic eStore Contact Form.
  • For products purchased via Amazon or another Panasonic Authorized on line vendor and you are unable to return it to them, the exchange can be facilitated by our service/exchange facility Professional Electronics. Please arrange to ship the complete unit, prepaid, to the following address for exchange under the manufacturer's warranty terms. Also include a copy of your purchase receipt which validates the warranty, your complete contact information including your name, address, telephone number, e­mail address and details of the defect with the unit.
    Professional Electronics
    5810 Ambler Drive, Unit #10
    Mississauga, ON L4W 4J5

For a status update please contact Professional Electronics directly.



Out of Warranty Repair


Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.

VIERA and OLED TV Up to and including 50" (diagonal)

  • Carry in Service for 1 year parts and labour.
 

VIERA and OLED TV 51" (diagonal) and larger

  • On site (In home) service repair warranty for 1 year parts and labour.
  • For in home service, customer must be within a 50 Km radius of an authorized service depot

Refer to your models Operating Manual for specific warranty information.
 

Service Repair and In home Warranty

 

Contact an Authorized Panasonic Service Center near you.

Find an Authorized Panasonic Service Center.
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