Troubleshooting - Error Messages on a telephone display. ex Line in Use, No link, Base no power

Access # to VM service not stored.

You have not stored the voicemail access number, store the number.

On the handset

Examples of Menu Button Location

1. Press [ MENU # 3 3 1 ].
2. Enter in your access number (24 digits max.).
3. Press [ SAVE ].
4. Press [ OFF ].

When storing your voicemail access number and your mailbox password, press the arrow up [▲] (Pause) button to add pauses between the access number and the password as necessary. Contact your phone service provider for the required pause time.

Ask phone company for VM access #.

You have not stored the voicemail access number, store the number.

On the handset

Examples of Menu Button Location

1. Press [ MENU # 3 3 1 ]
2. Enter in your access number (24 digits max.)
3. Press [SAVE]
4. Press [OFF]

When storing your voicemail access number and your mailbox password, press the arrow up ▲ to add pauses between the access number and the password as necessary. Contact your phone service provider for the required pause time.

Base no power

• Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly.
• The handset has lost communication with the base unit. Move closer to the base unit and try again.
• Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.
• The handset’s registration may have been cancelled. Re-register the handset.

Busy

Possible cause and solutions

• The called unit is in use.
• Other units are in use and the system is busy. Try again later.
• The handset you are using is too far from the base unit. Move closer and try again.
• For Models with Voice recognition feature - The voice recognition feature could not be activated. Try again later.
• For Models with Automatic call block. - The automated call block function is in operation. Try again later.
• For Models with Telemarketing call block. - The telemarketing call block function is in operation. Try again later.
• For Models with Link to Cell - No cellular phone is paired to the base unit. Pair a cellular phone.
• For Models with Bluetooth - Only 1 Bluetooth device can be used with the unit at a time. Try again later.

Call phone company for your access #.

You have not stored the voicemail access number, store the number.

On the handset

Examples of Menu Button Location

1. Press [ MENU # 3 3 1 ].
2. Enter in your access number (24 digits max.).
3. Press [SAVE].
4. Press [OFF].

When storing your voicemail access number and your mailbox password, press the arrow up [▲] (Pause) button to add pauses between the access number and the password as necessary. Contact your phone service provider for the required pause time.

Check tel line

Perform the following steps to determine the "Check tel line" message

1. The supplied telephone line cord has not been connected yet or not connected properly. Check the connections by making sure the line cord is secure. When you plug the telephone line cord at the back of the phone make sure you hear it click.
   
   
2. Plug the telephone into a different telephone line jack inside your house. This is a test to see if it is a problem with the telephone or a problem with the telephone jack. If the telephone operates on a different jack then the problem is with the original telephone jack.
   
   
3. If the telephone does not work on either telephone jack you need to determine if it is a problem with the telephone or the telephone line. If you have a different telephone, plug that telephone into the telephone line jack and see if you can hear a dial tone. If there is no dial tone you are having a telephone line problem, contact your telephone line service provider.
   
   
4. If you do not have a different telephone to test, take the telephone to a neighbor or friends house and test, if the telephone operates on a different telephone line then the problem is with the telephone line

• After testing if you determine it is a telephone line problem, contact your telephone line service provider.
• If you are using this model on a digital phone line (office, business line) it may not work. This is a consumer home use telephone that is not compatible to business telephone systems.
• For models with the Link to Cell feature - If you do not connect the telephone line cord and use only cellular lines, set the cellular line mode to Cell line only.

Check tel line 1 / Check tel line 2

This answer applies to models that start with KX-TG954, KX-TG9552, KX-TG958

• The supplied telephone line cord has not been connected yet or not connected properly. Check the connections
• If you use the unit as a single-line telephone only, erase the message as follows:
  
  

  Examples of Menu Button Location

  
  To erase “Check tel line1”, press [MENU # 1 8 9 ]
  To erase “Check tel line2”, press [MENU # 1 9 0 ]
  When a power failure occurs, the message is displayed again. Erase again as above.

Checking

This message may be received by models that have the Automated call block feature. It indicates that the automated call block function is in operation. Wait and try again later.

Error

Models with an answering machine

• This message indicated that your answering machine greeting message is to short. Record the greeting again.

For Models with the link to cell feature.

you may recieve the "Error" message for the following reasons.

• Your answering machine greeting message is to short. Record the greeting again.
• Someone is using a cellular line or headset. Try again later.
• The phonebook copy is incomplete. The cellular phone is disconnected from the base unit. Make sure that other Bluetooth devices are not connected to the cellular phone, and try again.

Failed

When using the "Link to Cell" feature, although the unit tried to connect to the cellular phone or headset, the connection has failed.

Possible cause and solutions

• Someone is using a cellular line or headset. Try again later.
• Make sure that the cellular phone or headset is not connected to other Bluetooth devices.

GO

GO means Greeting Only

This means that the answering machine recording time is set to Greeting only.

To Change

Examples of Menu Button Location

1. Press [ MENU # 3 0 5 ]
2. Press the arrow up ▲ or down ▼ button to select the desired recording time.
3. Press [ SAVE ]
4. Press [ OFF ]

Invalid

Possible cause and solutions

• There is no handset registered to the base unit matching the handset number you entered.
• The handset is not registered to the base unit.

Line in use

Possible cause and solutions

• Make sure that the base unit has power.
• "Line in use" is displayed if the line is currently active on a call. Confirm no one else is on the line.
• If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off.
• Check if all connections are secure and plugged properly from the wall and from the back of the base unit.
• Check if your other phone is getting a dial tone. If none of the handsets are in use, try to unplug the base unit from the power outlet for 5 seconds then replug and test the line by calling you line using your cell phone or a different phone line.
•  If the problem seems to be happening with all of your phones, then you might be experiencing a possible line problem, you can try to plug the telephone into a completely different line like your neighbor's or friend's house.

Main Unit no power.

• Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly.
• The handset has lost communication with the base unit. Move closer to the base unit and try again.
• Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.
• The handset’s registration may have been cancelled. Re-register the handset.

Memory Full.

The recording memory is full. Erase unwanted recordings.

Both messages left in the answering machine and calls recorded in two way recording are saved to the same memory storage.

No Link

Possible cause and solutions

• Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly.
• The handset has lost communication with the base unit. Move closer to the base unit and try again.
• Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.
• The handset’s registration may have been cancelled. Refer to "How to register the handset".
• For Units with Back up battery - When “No link.” is displayed during a power failure, place a handset on the base unit to supply power to the base unit.

No Link to base.

This answer applies to model KX-TG2711

Possible cause and solutions

• Disconnect the AC adaptor from the unit, wait for a minute, then reconnect. The plug may have become loose over time, or not fully inserted.
• re-register the handset, another handset may have deregistered this handset. (The supplied handset and base unit are pre-registered).

To re-register