Troubleshooting - Error Messages - Panasonic Camcorders

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The unit is in recovery mode.

If faulty management information is found, the messages may appear and a repair is performed. (Repairing may take time depending on the error.)

• " ! " is displayed when abnormal management information is detected when the scenes are displayed in thumbnail.

Notes on recovery mode.

• Use a sufficiently charged battery or the AC adaptor.
• Depending on the condition of the data, it may not be possible to completely repair the data.
• If recovery fails, it will not be possible to play back scenes recorded before the unit turned off.
• When data recorded on another device is recovered, it may not be possible to play back the data on this unit or the other device.
• If recovery fails, turn the unit off and on again after waiting a while. If recovery fails repeatedly, format a media on the unit. Please be aware that if a media is formatted, then all the data recorded on the media will be erased.
• If the thumbnail information is recovered, displaying the thumb nails may become slower.
• You cannot recover scenes recorded as Backup for Twin Camera an d information on Highlight Playback scenes in MP4 format.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-WXF1, HC-V800, HC-VX1.

Cancel card lock to write information

Message is received when copying between SD cards or copying to an external media device.

The write-protect switch of the copy destination SD card is locked. Unlock the write-protect switch of the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot be used due to incompatible data

Message is received during recording or playback.

This SD card cannot be used with this unit. Insert a recordable SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot be used due to incompatible data. Use another card

Message is received during recording or playback.

This SD card cannot be used with this unit. Insert a recordable SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot check connected device. Disconnect the USB cable from this unit

Message is received during USB Host mode

This is displayed when the device is connected to this unit with a product such as a USB hub.

Do not connect the devices with a product such as a USB hub. Connect to this unit directly.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot copy

Message is received during copying between SD cards or copying to an external media device.

This is displayed when AVCHD scenes on the SD card and those on the copy destination media differ in their system frequency (59.94 Hz/ 50.00 Hz).

AVCHD scenes with different system frequencies cannot be recorded to the same media.

Copy AVCHD scenes to a recordable media so that their system frequency and that of AVCHD scenes on the media match.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot copy - Date capacity is full

Message is received during copying between SD cards or copying to an external media device.

This is displayed when no more scenes can be copied after the maximum limit set by applicable standards is reached, for example.

Use an SD card with enough recordable space.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot copy - The number of scenes has reached maximum

Message is received during copying between SD cards or copying to an external media device.

This is displayed when no more scenes can be copied after the maximum limit set by applicable standards is reached, for example.

Use an SD card with enough recordable space.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot copy due to error on media

Message is received during copying between SD cards or copying to an external media device.

This is displayed when an attempt to access the SD card in this unit fails.

Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot copy: contains recordings from other devices

Message is received during copying between SD cards or copying to an external media device.

This is displayed when a copyrelated operation involving a scene recorded with another device is performed.

Copy only the scenes recorded with this unit.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot delete data on card

Message is received during thumbnail and menu operation.

The SD card cannot be formatted.

Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Delete

Message is received during thumbnail and menu operation.

The content versions do not match. This is displayed when you try to delete scenes recorded with another device, for example.

Match the device and content version.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Edit

Message is received during recording or playback.

This SD card cannot be used with this unit. Insert a recordable SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Play

Message is received during recording or playback.

This SD card cannot be used with this unit. Insert a recordable SD card.

Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Play this scene on this model

Message is received during recording or playback.

The scene cannot be played back because it was recorded with another device.

Play back the scene with the device with which it was recorded.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Protect

Message is received during thumbnail and menu operation.

The content versions do not match. This is displayed when you try to set protection for scenes recorded with another device, for example.

Match the device and content version.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Record - Date capacity is full

Message is received during recording or playback.

This is displayed when you try to record in excess of the maximum number of scenes allowed for one SD card.

• The operation will stop.
• Replace the SD card or delete unnecessary scenes.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Record - incompatible control data

Message is received during recording or playback.

The content versions do not match. This is displayed when the SD card contains scenes recorded with another device, for example.

Match the device and content version.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot record - Playlist capacity is full

Message is received during recording or playback.

This is displayed when you try to record in excess of the maximum number of scenes allowed for one SD card.

• The operation will stop.
• Replace the SD card or delete unnecessary scenes.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot Record.The number of scenes has exceeded the maximum limit.

Message is received during recording or playback.

No additional scenes can be recorded to the SD card.

Delete unnecessary scenes, or use a new SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot reset number

Message is received during thumbnail and menu operation.

The SD card cannot be used with this unit.

Insert a recordable SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot select by date any more

Message is received when copying between SD cards or copying to an external media device.

This is displayed when no more scenes can be selected after the maximum limit is reached, for example.

After finishing copying, reselect the desired dates.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot select more scenes

Message is received during thumbnail and menu operation.

The number of scenes that can be selected with this unit has reached the maximum limit.

Reselect scenes after finishing the current editing task.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Cannot use SD card in video mode, control data error

Message is received during recording or playback.

This is displayed when the management information cannot be recovered.

• The operation will stop.
• Use another SD card to perform recording.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Card error. Please reformat

Message is received during thumbnail and menu operation.

This is displayed when the SD card cannot be formatted.

• Check the SD card.
• Replace the SD card in the card slot at which the error has occurred.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Check card

Message is received during recording or playback.

• This SD card is not supported or compatible by this unit. Check the SD card. Try another card.
  Refer to your models Operating Manual for specific card requirements.
• If this message appears even though motion pictures and still pictures are recorded on an SD card, the card may be unstable. Reinsert the SD card, then turn the unit off and then on again.
• For models that use a micro SD card, make sure the card is placed in the adapter correctly.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1, HC-V770, HC-VX870, HC-WX970, HC-WXF1, HC-V800, HC-VX1, HC-V380, HC-V510, HC-V520, HC-V550, HC-V700, HC-V720, HC-W580

Connection failed. Please check network settings of connected device

It may be impossible to connect from some Web services such as “LUMIX CLUB” and USTREAM. Try to reconnect after waiting a short while.

Refer to "Troubleshooting - The Wi-Fi connection".

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V720, HC-V770, HC-VX870, HC-WX970, HC-WXF1, HC-V800, HC-VX1.

Connection to wireless access point failed

Occurs during wireless LAN connection

This is displayed when a connection to the wireless access point cannot be established.

Check the settings for [WIRELESS SETUP] and [Wireless LAN setup], and the settings on the wireless access point.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Control data error has been detected

Message is received during recording or playback.

Defective management information has been found.

The management information will be automatically recovered after this message is displayed.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Copy failed. Please check the card

Message is received when copying between SD cards or copying to an external media device.

An error has occurred while accessing the SD card.

Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Could not copy some scenes

Message is received when copying between SD cards or copying to an external media device.

This is displayed when some scenes cannot be copied after the maximum limit set by applicable standards is reached, for example.

Use an SD card with enough recordable space.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Disconnect usb cable

Message is received during USB Device mode.

An error has occurred while accessing the SD card, or the OS is not supported.

• Check the SD card.
• Check to see if the OS is supported.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Environment too dark

• Before turning on the unit, open the lens cover.
• This message may also be displayed when recording in a very dark location.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V180, HC-V210, HC-V270.

Error occurred. Please turn unit off, then turn on again

Model HC-X1

Message is received during recording or playback.

This is displayed if the SD card is removed or writing to the SD card fails while recording is in progress. Check the SD card

It is also displayed when the lens of the camera does not move. Turn off and on this unit, and then check to see if the lens moves.

All Other Models

• The unit has automatically detected an error. Restart the unit by turning the unit off and on.
• The unit will be turned off in about 1 minute if the unit is not turned off and on.
• Repair is needed if it is repeatedly displayed even if it is restarted. Detach the power connected, and consult the dealer who you purchased this unit from or contact a Panasonic Authorized Servicenter. Do not attempt to repair the unit by yourself.

Error occurred. Recording is stopped.

Message is received during recording or playback.

This is displayed when the SD card is removed during recording or data cannot be written to the SD card correctly. Check the SD card

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Error- Unable to repair data

Message is received during recording or playback.

This is displayed when the management information cannot be recovered.. Check the SD card

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Exceeds capacity. Please reselect

Message is received when copying between SD cards or copying to an external media device.

The copy destination media lacks adequate space.

Change the copy destination media, or delete unnecessary scenes.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Failed to connect wireless access point

• Check the Wi-Fi set up of your wireless access point and smartphone.
• [WPS Connection] can establish a connection only between two devices: this unit and a device that will connect to this unit. Check if multiple devices are trying to establish a connection in the WPS waiting state simultaneously.

Refer to "Troubleshooting - The Wi-Fi connection".

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V720, HC-V770, HC-V800, HC-VX1, HC-VX870, HC-WX970, HC-WXF1.

Formatting Failed

Message is received during USB Host mode.

The external media device cannot be formatted. Change the connected external media device.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Formatting failed. Disconnect the USB cable from this unit.

Message is received during USB Host mode.

This is displayed when an attempt to format the connected external media fails. Check the connected external media device.

Content.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Incompatible card. Check card speed

Message is received during recording or playback.

This is displayed if the maximum writing speed of the SD card is not fast enough.

• The operation will continue.
• Use an SD card with a maximum writing speed that is fast enough.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

INVALID

Message is received during recording or playback.

This is displayed when the operation is invalid.

Before performing the operation, wait until this unit is ready for it.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Lens cover closed

• Before turning on the unit, open the lens cover.
• This message may also be displayed when recording in a very dark location.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V180, HC-V210, HC-V270.

Network disconnected.

When using [DLNA Play], if you do not operate the DLNA-compatible device you are connected to for a while, it will be displayed. Check the status of the DLNA device you are connected to.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V720, HC-V770, HC-VX870, HC-WX970, HC-WXF1, HC-V800, HC-VX1.

No data

Message is received during thumbnail and menu operation.

There are no scenes in the currently selected recording mode option and recording format option.

Select a recording mode option or recording format option containing recorded scenes.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

No scene to copy

Message is received when copying between SD cards or copying to an external media device.

This is displayed when scenes specified as copy sources consist only of scenes recorded with other devices.

Use an SD card containing scenes recorded with this unit.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

No wireless access point found

• Check the Wi-Fi set up of your wireless access point and smartphone.
• [WPS Connection] can establish a connection only between two devices: this unit and a device that will connect to this unit. Check if multiple devices are trying to establish a connection in the WPS waiting state simultaneously

Refer to "Troubleshooting - The Wi-Fi connection".

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V720, HC-V770, HC-VX870, HC-WX970, HC-WXF1, HC-V800, HC-VX1.

Please check the external drive

An external drive that this unit cannot recognize is connected. Check if the USB HDD can be connected and used with this unit and try to reconnect.

In the following cases a USB HDD cannot be used by connecting it to this unit:

• A USB HDD with a capacity of below 160 GB or above 2 TB.
• When a USB HDD has two or more partitions.
• If a USB HDD is in a format other than FAT32. FAT32 is a format used for SDHC Memory Cards.
• Models HC-WXF1, HC-V800, HC-VX1, HC-W580, HC-V180, HC-V210, HC-V270, HC-V380 If a USB HDD is in a format other than FAT32/exFAT. exFAT is a format used for SDXC Memory Cards.
• When connected by using a USB hub.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V180, HC-V210, HC-V270, HC-V380, HC-V720, HC-V770, HC-VX870, HC-W580, HC-WX970,HC-WXF1, HC-V800, HC-VX1

Please check the external media

Message is received when copying between SD cards or copying to an external media device.

Copying cannot be performed due to, for example, a problem with the copy destination media device.

Check the copy destination media device.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Rec stopped. now writing

Message is received during recording or playback.

This is displayed when the SD card is removed during recording or data cannot be written to the SD card correctly. Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Scene file write failed

Message is received during thumbnail and menu operation.

This is displayed if the SD card is removed or writing to the SD card fails while a scene file is being saved. Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Selected scenes exceed capacity

Message is received when copying between SD cards or copying to an external media device.

The copy destination media lacks adequate space.

Change the copy destination media, or delete unnecessary scenes.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Super slow mode no audio recording

Message is received during recording or playback.

Audio cannot be recorded if you record using Super Slow Recording.

To record audio, disable Super Slow Recording.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

This battery cannot be used

Possible cause and solutions

• Use a battery that is compatible with this unit.
• If using a Panasonic battery compatible with this unit, remove the battery and then insert it again. If the message appears even after repeating this several times, this unit needs repair. Detach the power and consult a Panasonic Authorized Service Centre. Do not attempt to repair it by yourself.
• You are attempting to connect an AC adaptor not compatible with this unit. Use the supplied AC adaptor.

About batteries that you can use with this unit

The battery that can be used with this unit is VW-VBT190/VW-VBT380.

The unit has a function for distinguishing batteries which can be used safely. The dedicated battery (VW-VBT190/VW-VBT380) supports this function. The only batteries suitable for use with this unit are genuine Panasonic products and batteries manufactured by other companies and certified by Panasonic. Panasonic cannot in any way guarantee the quality, performance or safety of batteries which have been manufactured by other companies and are not genuine Panasonic products.

It has been found that counterfeit battery packs which look very similar to the genuine product are made available to purchase in some markets. Some of these battery packs are not adequately protected with internal protection to meet the requirements of appropriate safety standards. There is a possibility that these battery packs may lead to fire or explosion. Please be advised that we are not liable for any accident or failure occurring as a result of use of a counterfeit battery pack. To ensure that safe products are used we would recommend that a genuine Panasonic battery pack is used.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V180, HC-V210, HC-V270, HC-V380, HC-V500, HC-V510, HC-V520, HC-V550, HC-V700, HC-V720, HC-V770, HC-VX870, HC-W580, HC-WX970, HC-WXF1, HC-V800, HC-VX1.

This card cannot record in video mode

Message is received during recording or playback.

This is displayed when the SD card has a capacity of less than 4 GB.

Use an SD card with a capacity of 4 GB or more.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

This external drive cannot be used

An external drive that this unit cannot recognize is connected. Check if the USB HDD can be connected and used with this unit and try to reconnect.

In the following cases a USB HDD cannot be used by connecting it to this unit:

• A USB HDD with a capacity of below 160 GB or above 2 TB.
• When a USB HDD has two or more partitions.
• If a USB HDD is in a format other than FAT32. FAT32 is a format used for SDHC Memory Cards.
• Models HC-WXF1, HC-V800, HC-VX1, HC-W580, HC-V180, HC-V210, HC-V270, HC-V380 If a USB HDD is in a format other than FAT32/exFAT. exFAT is a format used for SDXC Memory Cards.
• When connected by using a USB hub.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-V180, HC-V210, HC-V270, HC-V380, HC-V720, HC-V770, HC-VX870, HC-W580, HC-WX970,HC-WXF1, HC-V800, HC-VX1

This external media cannot be used. Disconnect the USB cable from this unit.

Message is received during USB Host mode

This is displayed when the memory capacity of the external media is 32 GB or below or above 2 TB.

Connect a supported external media.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

This scene cannot be copied

Message is received when copying between SD cards or copying to an external media device.

This is displayed when one or more of the scenes you are trying to copy cannot be played back on this unit.

Copy scenes except for the ones that cannot be copied.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Thumbnail data error is detected

Message is received during thumbnail and menu operation.

This is displayed when thumbnail information is not recorded correctly.

The applicable thumbnail information will be recovered after this message disappears.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Thumbnail recovery has failed

Message is received during thumbnail and menu operation.

This is displayed if the SD card is removed or writing to the SD card fails while recovery is in progress.

Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Unable to format

Message is received during thumbnail and menu operation.

Formatting is not possible due to, for example, a problem with the SD card.

Check the SD card.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

Use destination media formatted with same as SD card.

Message is received when copying between SD cards or copying to an external media device.

This is displayed when the SD card and copy destination media differ in their format (FAT32/exFAT). FAT32 is a format used for SDHC memory cards. exFAT32 is a format used for SDXC memory cards.

Check the format of the copy destination media.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.

VFR on, no audio recording

Message is received during recording or playback.

Audio cannot be recorded if you change the frame rate when using Variable Frame Rate Mode.

To record audio, disable Variable Frame Rate Mode.

Note: The above information may apply to many models, but was specifically taken from the operating manual of models HC-X1.