Troubleshooting - There is white noise heard with the TWS earbuds

Have you updated the firmware of the earbuds?

• No, Please update the earbuds with the latest firmware update. Refer to Update Firmware Process.
• Yes, Firmware is updated. If the firmware has been updated and the issue persists, there is a possible defect, Contact an Authorized Panasonic Service center.
  

Have you updated the firmware of the earbuds?

• No, Please update the earbuds with the latest firmware update. Refer to Update Firmware Process.
• Yes, Firmware is updated.
  
After a firmware update, do the right and left have the same level of white noise?
---- Yes No Confirm

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Turn off the noise cancelling. Is the noise still heard?

• No, The problem is resolved, the earbuds required a firmware update.
  Note: Some amount of white noise is heard if the noise cancelling function is turned on. Turn off noise cancelling if you use the earbuds in a quiet space.
  
• Yes, If the firmware has been updated and the issue persists, there is a possible defect, Contact an Authorized Panasonic Service center.
  

If the firmware has been updated and the issue persists, there is a possible defect, Contact an Authorized Panasonic Service center.