Product Guide - DP-UB820K
How to perform a firmware update on a Blu-ray player.
Occasionally, Panasonic may release updated firmware for this unit that may add or improve the way a feature operates. These updates are available free of charge. View this answer to see how to update your Blu-ray player.
How to return all settings to the factory preset - Blu-ray
Follow this process to return all the settings to the factory presets to delete any user selected settings.
How to setup, operate, and troubleshoot the NETFLIX®. app on a Panasonic Blu Ray Player
Netflix is an online subscription service that charges a flat rate monthly fee for online streaming of movies, Blu Ray shows and documentary shows. In this answer we will provide you with common questions regarding the Netflix app.
DP-UB820 Firmware update information
View information on the firmware updates for these models, including release date and update improvements.
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Basic Owner's Manual (CA)
Owner's Manual (CA)
Basic Owner's Manual (US)
Owner's Manual (US)
Manuel d'utilisation (FRE)
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Troubleshooting - Cannot eject disc from a Blu-ray player.
The programming steps to eject a disc that will not eject by pressing buttons on the unit or remote varies by model. View this guide to determine how to eject from your model.
Troubleshooting - Cannot play a DVD or Blu-Ray disc.
There are many factors as to why a disc will not play on a DVD player or Blu-Ray Player. Use this answer to help troubleshoot the possible cause.
Troubleshooting - Error messages on a Blu-ray Player
Panasonic Blu-ray players provide messages when they detect something is not correct or when a process is being performed. This may be standard operation or indicate a problem. View this answer to troubleshoot the message you are receiving.
Troubleshooting - Netflix says my account is already in use when I try to watch.
View this answer for support when you receive a message “Your Netflix account is in use on another device. Please stop playing on other devices to continue. Visit Netflix.com/help for more information” or "Your Netflix account has reached the limit of active streams" is displayed.
Troubleshooting - The remote control does not work properly. - Blu-ray
View this answer for possible cause and solutions when a remote does not work properly.
Troubleshooting - The screen turns black. - Blu-ray players
When the HDMI authentication takes place a black screen may be displayed. View this answer to see the information on your product.
How to perform a firmware update on a Blu-ray player.
Occasionally, Panasonic may release updated firmware for this unit that may add or improve the way a feature operates. These updates are available free of charge. View this answer to see how to update your Blu-ray player.
How to return all settings to the factory preset - Blu-ray
Follow this process to return all the settings to the factory presets to delete any user selected settings.
How to setup, operate, and troubleshoot the NETFLIX®. app on a Panasonic Blu Ray Player
Netflix is an online subscription service that charges a flat rate monthly fee for online streaming of movies, Blu Ray shows and documentary shows. In this answer we will provide you with common questions regarding the Netflix app.
DP-UB820 Firmware update information
View information on the firmware updates for these models, including release date and update improvements.
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Basic Owner's Manual (CA)
Owner's Manual (CA)
Basic Owner's Manual (US)
Owner's Manual (US)
Manuel d'utilisation (FRE)
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Troubleshooting - Cannot eject disc from a Blu-ray player.
The programming steps to eject a disc that will not eject by pressing buttons on the unit or remote varies by model. View this guide to determine how to eject from your model.
Troubleshooting - Cannot play a DVD or Blu-Ray disc.
There are many factors as to why a disc will not play on a DVD player or Blu-Ray Player. Use this answer to help troubleshoot the possible cause.
Troubleshooting - Error messages on a Blu-ray Player
Panasonic Blu-ray players provide messages when they detect something is not correct or when a process is being performed. This may be standard operation or indicate a problem. View this answer to troubleshoot the message you are receiving.
Troubleshooting - Netflix says my account is already in use when I try to watch.
View this answer for support when you receive a message “Your Netflix account is in use on another device. Please stop playing on other devices to continue. Visit Netflix.com/help for more information” or "Your Netflix account has reached the limit of active streams" is displayed.
Troubleshooting - The remote control does not work properly. - Blu-ray
View this answer for possible cause and solutions when a remote does not work properly.
Troubleshooting - The screen turns black. - Blu-ray players
When the HDMI authentication takes place a black screen may be displayed. View this answer to see the information on your product.