Troubleshooting the Bluetooth connection. - Panasonic and Technics Earbuds, Headphones
For TWS Models RZ-S300, RZ-S500, EAH-AZ40, EAH-AZ60, EAH-AZ70
You can individually connect (pair) up to 10 Bluetooth® devices to your earbuds. If you attempt to connect more devices, it will replace the 1st device you had connected with the newly paired device. This means that you will need to manually re-connect the earbuds to that "1st" device. (E.g: Connected to a laptop weeks ago, but have connected to 10+ devices since then. You will need to manually reconnect that device to the earbuds.)
The range of the Bluetooth®Registered connection is up to 33 feet (10 meters) However, maximum communication range will vary depending on the obstacles and electromagnetic environment (Ex: walls, person, metal, electronic devices, etc.).
Troubleshooting - Cannot pair a Bluetooth® device.
- Restart your Bluetooth device (such as mobile, PC, etc.) and turn off and On the Bluetooth settings
- Turn off your Bluetooth® device and turn it back on again.
- Confirm that the earbuds are fully charged.
- Place the earbuds back in the charging case.
- Remove the earbuds out of the charging case and confirm it's in a pairing mode.
- Check if the earbud LED is blinking Blue/Red.(Not for models RZ-B110, RZ-B310, EAH-AZ60M2, EAH-AZ80)
- Try to keep your Bluetooth device close to your earbuds.
- Ensure that your earbuds are in the pairing mode.
- If you want to connect to the other device, you have to disconnect the connected device.
- Delete/Forget the registration information for this unit from the Bluetooth® menu, etc., of the Bluetooth® device, then pair again.
- Confirm that your other device that you are pairing is in BT search mode. (Ex: Smartphone --> Settings - Bluetooth® - ON and searching other devices)
- If the above steps is still not successful RESET the earbuds and start the pairing process again.
- Confirm that you select the right Panasonic Bluetooth® device name. ie EAH-AZ70W, RZ-B310W, RZ-B110W etc. when devices are displayed.
- Test with another Bluetooth® device.
- Note: You can pair a maximum of 4 Bluetooth® devices with the RZ-B310W earbuds. When you pair a device after the maximum has been exceeded, previous devices are overwritten. To use overwritten devices again, do the pairing again.
Troubleshooting - Bluetooth® connectivity is not stable.
Make sure you are within the recommended operating range. The range of the Bluetooth® connection is up to 33 feet (10 meters) However, maximum communication range will vary depending on the obstacles and electromagnetic environment (Ex: walls, person, metal, electronic devices, etc.).
Troubleshooting - Does not automatically connect to a paired Bluetooth® device when removed from the charging case.
- If 2 or more devices are connected to the earbuds, it connects to the most recently connected device. Check your other devices to see if the earbuds are currently connected to them.
- If only one device is connected, go into the device's Bluetooth settings and select the earbuds to connect to them.
- Check if "Bluetooth auto connect" is selected on your Bluetooth® device.
Troubleshooting - One earbud connects right away, the other connects after a delay.
Each earbud can be used independently of the other and when trying to use both earbuds in this scenario there is a delay in Bluetooth connection. Usually the delay is only a few seconds (max 10 seconds). If the delay is constant use the following troubleshooting guide to determine the cause.
Refer to "Troubleshoot One earbud has a connection delay.
Troubleshooting - The earbuds announce "Bluetooth® disconnected" and after few "Bluetooth® connected".
- Open the "Panasonic Audio Connect" or "Technics Audio connect" app.
- Settings - connection mode settings - select "Prioritize connectivity".
- Check that there are no interferences (ex: Wi- Fi, microwave oven, other Bluetooth® devices), since Bluetooth®, Wi-Fi routers, and microwave ovens use 2.4Ghz range signals and they sometimes interfere each other if used in the same area.
- Place the earbud back in the case and remove after 10 seconds.
- If the issue still continues remove earbud from the Bluetooth® device (forget this device) and re-pair.
- If the above cannot resolve your issue, contact customer service for further resolution.
Troubleshooting - When trying to pair additional Bluetooth® devices, "Bluetooth® connected" is announced when the sensor is pressed for 10 seconds.
- This means that the unit is connected to the 1st device you paired and is playing music. Or when pairing a 2nd device the sensor button was not pressed within 5 seconds.
- Stop the music on 1st device or temporarily disconnect the earbud.
- Place the earbud in the charging case for 10 seconds and after that remove them from the case and within 5 seconds while the LED is lit BLUE, touch and hold the sensor (L or R) for ~10 seconds until the LED starts flashing RED/BLUE, indicating that you have entered the pairing mode.
- Turn on Bluetooth® device (ex: smartphone, etc.) and enable the Bluetooth® function.
- Under the Bluetooth® menu of the device (Ex: smartphone, etc.) select the Panasonic device name (ie. "EAH-AZ70W")
- Once connected (Paired), confirm by playing any audio on the connected device.
Troubleshooting - One earbud is not connecting, One earbud is not working.
Select a Troubleshooting guide to resolve the problem you are having.
Step by Step troubleshooting when one earbud is not connecting.
Step by Step troubleshooting when one earbud is not working.