Troubleshooting Common Picture Issues on Your Fire TV

The following are examples of common picture-related issues along with our recommended solutions. If the picture problem persists after following these steps, please perform a TV Self Test. How to perform a Fire TV self Test.

No Picture/Blank Screen: The screen remains black even when the TV is powered on and the external device is connected via HDMI. This could be due to incorrect input selection, a faulty HDMI cable, or an issue with the connected device.

• Select the correct Input.
• Check the HDMI cable, test with a different HDMI cable.
• Check the external device, test with a different device.

Flickering or Flashing Screen: The picture intermittently flickers or flashes on and off. This could be caused by a loose HDMI connection, a problem with the HDMI cable, or a mismatch between the TV’s refresh rate and the device’s output.

• Check the HDMI cable, test with a different HDMI cable.
• Use HDMI1 / HDMI2 to connect the device that supports 4K high frame rate (120 Hz / 144 Hz), VRR (Variable Refresh Rate), NVIDIA G-SYNC Compatible, AMD FreeSync Premium function.
• Turn on "VRR". This function provides smoother gaming experience with low latency and without image stuttering or tearing. Set to On to enable VRR (Variable Refresh Rate) / NVIDIA G-SYNC Compatible / AMD FreeSync Premium function when the equipment supporting VRR / NVIDIA G-SYNC Compatible / AMD FreeSync Premium function is connected to this TV. How to turn HDMI VRR setting ON/OFF on a Amazon Fire TV.

Distorted or Pixelated Image: The picture appears distorted, pixelated, or has poor resolution. This might happen due to a weak signal from the external device, a faulty HDMI cable, or incorrect resolution settings.

• Check the HDMI cable, test with a different HDMI cable.
• Check the external device, test with a different device.
• Adjust the televisions Clarity settings. How to select Picture Clarity Settings on a Amazon Fire TV.

No Color or Black and White Image: The screen shows only a black and white image. This could be related to the external device, or an issue with the HDMI cable.

• Check the HDMI cable, test with a different HDMI cable.
• Check the external device, test with a different device.

Image Tearing or Jittering: The picture appears to tear or jitter during fast-moving scenes. This could be caused by a mismatch between the TV's refresh rate and the content being displayed, or issues with the HDMI connection.

• Check the HDMI cable, test with a different HDMI cable.
• Use HDMI1 / HDMI2 to connect the device that supports 4K high frame rate (120 Hz / 144 Hz), VRR (Variable Refresh Rate), NVIDIA G-SYNC Compatible, AMD FreeSync Premium function.
• Turn on "VRR". this function provides smoother gaming experience with low latency and without image stuttering or tearing. Set to On to enable VRR (Variable Refresh Rate) / NVIDIA G-SYNC Compatible / AMD FreeSync Premium function when the equipment supporting VRR / NVIDIA G-SYNC Compatible / AMD FreeSync Premium function is connected to this TV. How to turn HDMI VRR setting On/OFF on a Amazon Fire TV.

Image Does Not Fill the Screen/Incorrect Aspect Ratio: The picture may not fill the entire screen or might appear stretched. This issue is typically due to incorrect aspect ratio settings on either the TV or the external device.

• Select a different Aspect Ratio on the television. Press and hold the Home button on the remote Control. To learn more about Aspect Ratio view the article How to select an Aspect mode on a Amazon Fire TV.
• Check the external device Aspect settings.

Delayed Image Response or Lag: There is a noticeable delay between actions on the external device and what is displayed on the screen. This can be caused by a high input lag setting on the TV, particularly when using gaming devices.

• Set the televisions Input Lag to a Fast. Refer to the article Understanding Input Lag: How to Optimize Your TV Settings for Faster Gaming Response.

If the picture problem persists after following these steps, please perform a TV Self Test. How to perform a Fire TV self Test.

Only after the TV self test, if you determine there is a problem with the television, please submit a Fire TV Warranty Claim Form.

Once submitted a customer service representative will contact you.